Sione Mafileo

• Supervising and ensuring the safety and security of young people in custody.
• Cultivated positive, professional relationships with young people to foster constructive behaviour.
• Managing challenging behaviours using communication, de-escalation, and conflict resolution skills.
• Escorted young people within the centre and to appointments, court, or hospital.
• Maintaining accurate records, incident reports, and case notes.
• Facilitated rehabilitation through active encouragement of education, vocational training, cultural activities, and life skills programs.
• Collaborated with psychologists, teachers, nurses, and case workers to develop and support individualized case plans for young people.
• Managed emergencies, including medical incidents and conflicts, by adhering to departmental procedures.
• Providing role modelling by demonstrating respectful behaviour, professionalism, and appropriate boundaries.

Whilst working at Brisbane Youth Detention Centre Experiences gained are:
Conflict resolution
Crisis intervention
Risk assessment
Behaviour management
Teamwork
Communication
Report writing
Cultural awareness
Youth engagement
Working under pressure
Security and safety procedures
Professional decision-making

• Operated pallet jacks and forklifts to transport goods within the warehouse.
• Picked and packed customer orders accurately for timely shipment.
• Maintained inventory accuracy through regular cycle counts and stock checks.

• Operated machinery to assemble fencing components efficiently.
• Followed safety procedures to maintain a secure work environment.
• Loaded and unloaded materials for production processes consistently.

• Resolved customer complaints effectively to ensure satisfaction with service.
• Assisted customers with inquiries about water delivery services and products.
• Processed customer orders using company software and maintained accurate records.