SIONE TAUFUI
Smithfield,NSW
Summary
Experienced in customer service, team building, and community development. Extensive managerial experience from working at The Collector Hotel Parramatta. Strong background in elite sporting programs for team building. Bachelor of Social Science degree with a major in Criminology. Seeking employment opportunities in this field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
THE COLLECTOR HOTEL
09.2021 - 01.2025
- Enhanced team productivity through effective scheduling and task delegation.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Bartender
RUSE BAR AND BRASSERIE
10.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cocktail Bartender/ COVID Marshall
PENRITH PANTHERS CLUB
02.2020 - 09.2020
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Education
Bachelor of Social Science - Criminology
WESTERN SYDNEY UNIVERSITY
Sydney, NSW12-2025
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Social skill development
- Conflict de-escalation
- Safety monitoring
Certification
- Responsible Service of Alcohol, 01/07/20
- Responsible Conduct of Gambling, 08/21/20
- Advanced Responsible Conduct of Gambling, 06/05/24
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Head Bartender
THE COLLECTOR HOTEL
09.2021 - 01.2025
Bartender
RUSE BAR AND BRASSERIE
10.2020 - 01.2021
Cocktail Bartender/ COVID Marshall
PENRITH PANTHERS CLUB
02.2020 - 09.2020
Bachelor of Social Science - Criminology
WESTERN SYDNEY UNIVERSITY
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