Summary
Overview
Work History
Education
Skills
Timeline
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Siosi Koka

Katanning,WA

Summary

Dynamic professional with a proven track record at McIntosh & Son, excelling in parts interpretation and inventory management. Winning Rotary Club WA Trainee of the Year 2024. Recognized for outstanding customer service and conflict resolution skills, consistently achieving sales targets while fostering strong client relationships. Adaptable and effective in high-pressure environments, ensuring operational excellence and team collaboration.

I have always had a happy disposition and enjoyed working in our diverse, multicultural town.

Good relationships with police and authority figures while working at the local pub.

Good Relationship with the local indigenous and fostered a welcoming kind demeanor no matter their situation or circumstances.

Made tough calls when necessary and enforced a no tolerance policy for violence or abuse toward staff and other patrons.

Overview

12
12
years of professional experience

Work History

Parts Interpreter

McIntosh & Son
Katanning, WA
08.2022 - Current
  • Provided exceptional customer service by accurately interpreting parts requirements and ensuring timely procurement.
  • Led stocktaking operations, maintaining inventory accuracy and adherence to strict timeframes.
  • Directed purchasing activities, ensuring optimal stock levels and efficient parts management alongside the Parts Manager
  • Closed monthly sales effectively, and aiming to hit targets every month
  • Resolved conflicts professionally, maintaining positive customer relations.

Hotel Manager

Royal Exchange Hotel
Katanning, WA
03.2013 - 07.2022
  • Managed liquor licensing compliance to uphold industry standards and legal obligations.
  • Liaised with police and government officials to ensure adherence to liquor licensing regulations.
  • Ensured adherence to hotel policies and procedures, promoting a seamless guest experience.
  • Provided outstanding customer service to guests from various cultural backgrounds, fostering a welcoming environment.
  • Managed and de- escalated high-risk scenarios, safeguarding guests and staff.
  • Established and maintained excellent rapport with clientele, enhancing guest satisfaction in diverse situations.
  • Exhibited empathy and kindness consistently, contributing to positive resolutions.
  • Coordinated staff schedules to ensure seamless daily operations and optimal coverage working overtime to cover where needed
  • Oversaw inventory management by efficiently ordering and conducting stocktakes to maintain adequate supplies.

Education

Parts Interpretation - Cert 4 in Automotive Sales & Parts Interpretation

McIntosh & Son Training Academy
Katanning, WA
02-2025

High School Diploma -

Colenso High School
Napier, New Zealand
12-2000

Skills

  • Parts interpretation
  • Inventory management
  • Team leadership
  • Customer relationship management
  • Time management
  • Friendly, positive attitude
  • Flexible and adaptable
  • Multitasking Abilities
  • Problem-solving
  • Communication
  • Parts ordering
  • Sales closing
  • Conflict resolution
  • Teamwork and collaboration

Timeline

Parts Interpreter

McIntosh & Son
08.2022 - Current

Hotel Manager

Royal Exchange Hotel
03.2013 - 07.2022

Parts Interpretation - Cert 4 in Automotive Sales & Parts Interpretation

McIntosh & Son Training Academy

High School Diploma -

Colenso High School
Siosi Koka