Sirantha Liyana Pathirannehelage
Cranbourne East,VIC
Summary
Adept at enhancing customer experiences, I excelled in roles at Uber and Australia Post, showcasing punctuality and exceptional service. My flexibility and strong navigation skills led to high passenger satisfaction and efficient parcel delivery, significantly improving operational efficiency without compromising service quality.
Overview
17
17
years of professional experience
Work History
Uber Partner
Uber
06.2018 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Parcel Delivery Driver
Australia Post
01.2011 - 05.2018
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
Mail Delivery Driver
Australia Post
03.2008 - 12.2010
- Ensured vehicle maintenance, conducting regular inspections and addressing any issues for optimal performance.
- Handled sensitive documents securely, adhering to strict confidentiality protocols for customer privacy protection.
- Enhanced mail delivery efficiency by accurately sorting and organizing parcels.
- Proactively communicated with supervisors regarding any challenges faced during deliveries or improvements needed within the system for better results.
Education
No Degree - Automotive Engineering
Kangan Institute
Melbourne, VIC10-2010
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Driving Safety
- Strong navigation
- Vehicle Maintenance
- Route Planning
- Efficient driving
- Time Management
Languages
Sinhalese
Native or Bilingual
Timeline
Uber Partner
Uber
06.2018 - Current
Parcel Delivery Driver
Australia Post
01.2011 - 05.2018
Mail Delivery Driver
Australia Post
03.2008 - 12.2010
No Degree - Automotive Engineering
Kangan Institute
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