Sirasi De Silva
Customer Services Officer
Box Hill,VIC
Summary
I have several years of customer service experience which supports customer relationship management skills. I am looking for a career in a dynamic organization where I can utilize my knowledge and skills in customer service and secure maximum benefits to the company in a competitive business environment. Knowledgeable and dedicated customer service professional with extensive experience in education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Box Hill Institute
Melbourne , VIC
2020.11 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in saleforce to track requests, document problems and record solutions offered.
Sales/Marketing Assistant
Storm Groups
Melbourne , VIC
2019.10 - 2020.02
- Greet customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
- Maintained an accurate online payment.
- Provided information for specials and promotions, and setup advertisement displays for new incoming merchandise.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Explain all details of the payment method to the customers.
- Served customers, provided advice and assistance, and ensured sales targets were achieved.
- Ensured that each customer received outstanding service by providing a friendly environment.
- Demonstrate trustworthiness by reconciling tills and closing the booths at end of shift independently.
- Follow opening and closing procedures,.
- Follow updating policies and procedures within the department.
- Working towards a weekly KPIs targets.
- Experience in both residential and public events.
PTY ltd – retail assistant
IKEA
2018.12 - 2019.07
- Establish and conduct business relationship with internal departments and external clients.
- Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client.
- Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines.
- Develop and implement operational plans.
- Manage and maintain quality customer service.
- Stocking merchandise, and serving various hot and cold beverages.
- Maintaining and updating vendors/suppliers master records.
- Arrange and advertise food and beverage promotions.
- Manage and maintain accurate cash/eftpos registries McDonalds kew – team member.
2016.01 - 2017.11
- Greet and meet all customers with friendly attitude.
- Serving at McCafé and Drive through orders.
- Follow all company drink recipes and procedures.
- Maintain inventory by replenishing coffee bean supply.
- Taking orders and serving customers.
- Prepare hot and cold beverages.
- Cleaned and maintained a work environment.
Education
Bachelor’s - International Studies (Global
RMIT
High School Diploma - undefined
Balwyn High School
Diploma - Arts And Communication
Swinburne University of Technology
Melbourne, VIC 2019.02 - 2019.12
Skills
Administrative support
undefinedAccomplishments
- Achievements, Key Skills, Attributes.
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Proven ability to establish rapport with clients and exceed sales quotas.
- Reliable and driven, with strong time management and prioritization abilities.
- 4 years of Retail customer service experience, including 2 years of sales experience contributing to customer relationship management.
- Confident in telephone inquiries (inbound/outbound), and processing customer orders.
- A top performer that enjoys challenges is passionate about success and excels in customer service.
- Very strong analytical skills and passion to learn innovative technologies and business processes.
- Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.
- Able to work under pressure with excellent time management skills.
- Quick learner, self-motivated and positive attitudes.
- Ability to provide a high level of personalized customer service.
- Ability to meet deadlines, complete different tasks on time and work independently.
- Computer literate.
- Good oral and written communication skills.
Additional Information
- Personal Information - Interest: international affairs and geo-politics documentaries - Learning Japanese - Speak a second language – Sinhalese - Play Social Netball
Timeline
Customer Service Representative
Box Hill Institute
2020.11 - Current
Sales/Marketing Assistant
Storm Groups
2019.10 - 2020.02
Diploma - Arts And Communication
Swinburne University of Technology
2019.02 - 2019.12
PTY ltd – retail assistant
IKEA
2018.12 - 2019.07
2016.01 - 2017.11
High School Diploma - undefined
Balwyn High School
Bachelor’s - International Studies (Global
RMIT