Chia-H Evan CHANG
Melbourne,VIC
Summary
Accomplished leader with a proven track record at E-Liven Technology, enhancing operational efficiency and stakeholder value through strategic planning and innovation. Expert in project management and team motivation, I've successfully driven growth and fostered a culture of excellence and collaboration.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Mount Jade
05.2023 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
COO
E-Liven Technology
09.2018 - 05.2023
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw the development of new products or services from conception to market launch.
- Mentored employees at all levels within the organization to support their professional development goals.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
- Created succession plans to provide continuity of operations during leadership transitions.
CEO
EzPro Electronics
08.2016 - 07.2018
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Led successful mergers and acquisitions, significantly increasing company's footprint and competitive edge.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
General Manager
Docas United Precision Electronics
02.2012 - 07.2016
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Quality Assurance Manager
Aven Chemicals
05.2007 - 10.2011
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Implemented new quality assurance and customer service standards.
Education
Bachelor Of Business Information Systems - Information Technology
RMIT University
Melbourne, VIC11.2003
Skills
- Customer Relations
- Team motivation
- Retail Operations
- Operations Management
- Cost Control
- Project Management
- Business Administration
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
- Organizational Skills
- Scheduling and Coordinating
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional
Timeline
Assistant Manager
Mount Jade
05.2023 - 10.2023
COO
E-Liven Technology
09.2018 - 05.2023
CEO
EzPro Electronics
08.2016 - 07.2018
General Manager
Docas United Precision Electronics
02.2012 - 07.2016
Quality Assurance Manager
Aven Chemicals
05.2007 - 10.2011
Bachelor Of Business Information Systems - Information Technology
RMIT University
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