Summary
Overview
Work History
Education
Skills
Reference
Work Availability
Timeline
Hi, I’m

Siri Varma

Business Analyst
melbourne,VIC
Siri Varma

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
years of professional experience

Work History

Ampol

Customer Service Representative
01.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

South Coast Digital

Digital Marketing Intern
11.2021 - 04.2022

Job overview

  • Designed and presented social media campaign ideas.
  • Assisted in managing corporate social media channels.
  • Performed market analysis and researched latest trends.
  • Created engaging content for Pinterest, Facebook and Instagram.
  • Maintained editorial calendar to keep content timely, relevant and engaging.

Education

Kaplan Business School
Melbourne, VIC

Masters in Business Analytics
07.2022

Skills

  • Report Preparation
  • Customer Relations
  • Microsoft Excel
  • Retail Sales Customer Service
  • Microsoft Word
  • Microsoft PowerPoint

Reference

Provided upon request

Availability
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Timeline

Customer Service Representative

Ampol
01.2022 - Current

Digital Marketing Intern

South Coast Digital
11.2021 - 04.2022

Kaplan Business School

Masters in Business Analytics

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Siri VarmaBusiness Analyst