Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
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SIRIANNA KARIMRAM

Doonan,QLD

Summary

Experienced server and barista bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with exceptional social skills, communication abilities and an ability to adapt to new circumstances and challenges. Driven to provide guests with a memorable experience and genuine hospitality. Will consistently go that extra mile to deliver the highest and most efficient quality of service.



Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Scotts Hub
10.2023 - 02.2024
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as Sacred cacaos, turmeric latte's and healthy smoothies.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Barista

Flying West Roastery
10.2022 - 10.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Barista

Two Cracks Coffee Roastery
11.2021 - 05.2022
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Head Barista

Bullara Station Stay
07.2021 - 10.2021
  • Managed day-to-day operation of the café
  • Worked with Fiori products and coffee beans
  • Provided knowledge and passion for latte art
  • Adhere to strict health and safety regulations
  • Operated Square Payment system daily
  • Unpacking orders and maintained a record of stock levels
  • Served coffee with high standard taste & quality
  • Maintained an efficient work ethic during face paced environment.

Waitress and Barista

Lakehouse Cafe
06.2019 - 03.2020
  • Balanced the needs of multiple customers in a fast-paced environment
  • Consistently performed effective barista skill
  • Strong knowledge of Saffron coffee grinds and cleaning procedures
  • Handled and prepared desserts and beverages
  • Consistently provided strong multi-tasking, customer service and interpersonal skills
  • Maintained a clean environment within the workplace at all
  • Operated Kounta POS system daily
  • Independently opened and closed café
  • Assisted with the company's marketing platforms (e.g., Facebook and Instagram)
  • Bartender for dinner and wedding service.

Education

Graduated Year 12 -

Proserpine State High School

Skills

  • Menu Memorization
  • Excellent Memory
  • Opening and Closing Duties
  • Ordering Procedures
  • Cash Handling
  • Espresso Machine Operation
  • Coffee Expertise
  • Latte Art
  • Exceptional Customer Service
  • Friendly and Outgoing

Volunteer Experience

  • Esoteric Festival, Donald, Victoria, 03/2019 & 2023
  • Woodford Folk Festival, North Brisbane, QLD, 12/2018 - 01/2019, Bartender
  • Eco Barge Clean Seas Inc., Whitsunday Islands, QLD, 2015 - 2017, Picked up debris on Whitsunday Islands Rescue and cared for injured turtles
  • Airlie Beach Music Festival, 2017, Bartender
  • Whitsundays SESsion Cyclone Debbie Relief Concert, Airlie Beach, QLD, 05/27/2017, Bartender

References

Available upon request

Certification

  • Certificate II & III in Travel and Tourism
  • Certificate II in Business
  • Responsible Service of Alcohol


Fiori Coffee Training and Support

  • Barista basics
  • Latte art training
  • Advanced grinder and extraction training



Timeline

Barista

Scotts Hub
10.2023 - 02.2024

Barista

Flying West Roastery
10.2022 - 10.2023

Barista

Two Cracks Coffee Roastery
11.2021 - 05.2022

Head Barista

Bullara Station Stay
07.2021 - 10.2021

Waitress and Barista

Lakehouse Cafe
06.2019 - 03.2020

Graduated Year 12 -

Proserpine State High School

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SIRIANNA KARIMRAM