Sirisha Muktevi

Advanced to increasingly responsible positions, culminating in management role. Involved in Recruitment, Training and Development of 50+ customer service representatives and cashiers. Managed front end operations to ensure friendly and efficient transactions at checkouts.

• Answered customers’ questions and addressed problems and complaints in person and via phone.
• Educated customers on product and service offerings.
• Offered exceptional customer service to differentiate and promote the company brand.
• Offered direction and gave constructive feedback to motivate team members.
• Held each team member accountable for achieving brand and performance goals.
• Built and maintained effective relationships with peers and upper management.
• Attended daily team meetings to voice concerns and offer constructive feedback to others.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Communicated with managers of other departments to maintain transparency.
• Prepared annual budgets with controls to prevent overages.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Sales, Marketing, and Service arm in India for OEM/ODM - I.T. manufacturers such as AnexTEK, FalconStor, AOpen, Apacer and S-Media.

• Responsible for setting up of a country wide retail initiative for the organization which included both store based and e - retail.
• Initiatives taken to organize road shows and participation in Expos to increase brand awareness along with retail partners to generate retail sales.
• Provide training to retail sales personnel on new products.
• Informed customers about all product lines and services offered by the company.
• Built and maintained effective relationships with peers and upper management.
• Communicated information to customers about product quality, value and style.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Kept current on market and product trends to effectively answer customer questions.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Offered exceptional customer service to differentiate and promote the company brand.
• Helped customers select products that best fit their personal needs.
• Communicated with managers of other departments to maintain transparency.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Prepared annual budgets with controls to prevent overages.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Established clear performance expectations for staff members which led to increased accountability.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Created and maintained safe and secure work environments for employees.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Rotated merchandise and displays to feature new products and promotions.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Developed and implemented customer service policies and procedures.
• Maintained up-to-date knowledge of industry trends, sharing insights with the team to better serve customers.
• Served as a point of escalation for complex customer concerns requiring managerial intervention.
• Maintained associate payroll, benefit and performance information.
• Identified opportunities and found solutions for continuous improvement.
• Successfully managed high-volume periods through careful planning and efficient resource allocation.
• Oversaw budgetary management within the department, ensuring cost-effective operations without compromising service quality.
• Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
• Reduced employee turnover rate through focused training programs and targeted hiring strategies.
• Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
• Led, built and developed team for modeling service excellence.
• Assisted in the development of departmental policies and procedures to maintain consistency across all customer interactions.
• Organized and balanced multiple priorities within fast-paced environment.
• Coached and mentored team members to achieve professional growth and improved performance.
• Conducted regular performance reviews, providing constructive feedback to support employee development.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Employed comprehensive benchmarks to establish and monitor customer service standards.

• During COVID 1st wave trained and developed above 90 team in online shhopping
• Communicated with managers of other departments to maintain transparency.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Took ownership of customer issues and followed problems through to resolution.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Created and reviewed invoices to confirm accuracy.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Created customer support strategies to increase customer retention.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
• Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
• Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
• Reviewed submitted documents to check compliance and enforce recordkeeping policies.
• Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Created and reviewed invoices to confirm accuracy.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Addressed and resolved customer complaints in polite and professional manner.
• Worked different stations to provide optimal coverage and meet production goals.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Trained new team members by relaying information on company procedures and safety requirements.
• Operated register to process payments and collect cash payment for order totals.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted with inventory counts and stocking of merchandise.
• Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.