Sirisha Silpakar
Hurstville,NSW
Summary
Experienced Customer Services Manager and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Money Transfer Agent
Ria Financial Services
05.2023 - Current
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Created and implemented strategic trading approaches.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Assistant Manager
Samantha Enterprises
06.2020 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Business Analyst
Zuddhi Systems
08.2023 - 11.2023
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Participated in Agile Scrum meetings to stay updated on project developments and provide input on task prioritization.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Leveraged SQL queries to extract relevant data from databases for further analysis and reporting purposes.
- Worked with IT team members on systems automation and advancement initiatives.
- Gathered and documented requirements for projects.
- Collaborated with stakeholders to identify business needs and data sources.
Education
Professional Year Internship -
Education Centre of Australia
Sydney11.2023
Master of Applied Information Technology - Information Technology
Victoria University
Sydney, NSW11.2021
Skills
- Microsoft 365
- MySQL
- Python
- Tableu
- Data Visualization
- MsExcel
- Team Player
- Attention to Detail
- Analytical and Critical Thinking
- Communication Skills
Certification
- Customer Service Foundation Certificate
Languages
English
Full Professional
Nepali
Native or Bilingual
Korean
Limited Working
Timeline
Business Analyst
Zuddhi Systems
08.2023 - 11.2023
Money Transfer Agent
Ria Financial Services
05.2023 - Current
Assistant Manager
Samantha Enterprises
06.2020 - Current
Professional Year Internship -
Education Centre of Australia
Master of Applied Information Technology - Information Technology
Victoria University
- Customer Service Foundation Certificate
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