Siriwan Waekphakwaen
Cheltenham,VIC
Summary
Dedicated Hospitality Professional with extensive experience in restaurants, hotels, events, bars, and cafes. Expertise in coffee machine operation and food and beverage service, consistently enhancing workflow efficiency and customer satisfaction. Fluent in English and Thai, with a commitment to fostering positive relationships with diverse clientele and team members.
Overview
2026
2026
years of professional experience
Work History
Barista
Franks Cafe
06.2024 - Current
- Enhanced customer service by creating a welcoming atmosphere, boosting repeat patronage.
- Streamlined workflow efficiency through collaboration with team, improving service speed during peak.
- Ensured stock availability by assisting inventory management, addressing operational needs effectively.
- Accurately processed transactions by operating cash register, ensuring precise payment handling.
- Trained new employees by sharing knowledge of beverages and sales, improving team competency.
- Maintained workspace cleanliness and order, promoting productivity and safety consistently.
Front of House Server
Bobbi Pearl
03.2024 - Current
- Ensured positive guest experiences through exceptional customer service delivery.
- Optimized seating arrangements during peak hours, managing table assignments efficiently.
- Ensured timely order fulfillment through close collaboration with kitchen staff.
- Enhanced team performance by training new staff on service protocols and menu offerings.
- Professionally addressed guest inquiries and complaints, maintaining a welcoming atmosphere.
- Improved workflow efficiency by implementing suggestions for smoother operations during busy shifts.
Barista, Front of House, Assistant Manager
St Remy
2019 - 2023
- Enhanced beverage quality by tailoring drinks to individual customer preferences.
- Optimized inventory management, ensuring product availability while minimizing waste.
- Coordinated event catering logistics and provided accurate service quotes to clients.
- Trained new hires on coffee, tea, food handling, and customer service best practices.
- Consistently maintained punctual attendance and a reliable work schedule.
- Ensured workspace cleanliness and organization to boost productivity and safety.
- Negotiated supplier terms, reducing operational costs while ensuring service quality.
- Streamlined service workflows to improve efficiency during high-demand periods.
Front of House, Bartender
Trombar
2021 - 2022
- Enhanced customer experience by crafting diverse cocktails and beverages.
- Ensured bar area cleanliness, maintaining compliance with health regulations.
- Coordinated with kitchen staff to improve service efficiency during peak hours.
- Handled high customer volumes effectively during events, nights, and weekends.
- Managed cash handling, ensuring accurate accounting at shift's end.
Food and Beverage Attendant, Barista
Amora Hotel
2017 - 2019
- Enhanced guest satisfaction through exceptional service in a fast-paced environment.
- Ensured accurate and timely delivery of food and beverage orders to guests.
- Collaborated with kitchen staff to uphold food presentation and quality standards.
- Trained new employees on service protocols and hotel policies effectively.
- Addressed and resolved guest concerns, fostering loyalty and satisfaction.
- Greeted and seated guests, creating a welcoming dining experience.
Education
Victorian Responsible Service of Alcohol
Hospitality Training
Melbourne, VIC 01-2025
Diploma in International Travel And Tourism
Wellington Institute of Technology
Wellington, NZ01-2015
Skills
- Time management
- Friendly and Calm demeanour
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Espresso machine operation
- Latte art
- POS systems
- Verbal and written communication
Languages
English
Native or Bilingual
Thai
Full Professional
Interests
- Food
- Dance
- Music
- Tennis
- Movies
Timeline
Barista
Franks Cafe
06.2024 - Current
Front of House Server
Bobbi Pearl
03.2024 - Current
Barista, Front of House, Assistant Manager
St Remy
2019 - 2023
Front of House, Bartender
Trombar
2021 - 2022
Food and Beverage Attendant, Barista
Amora Hotel
2017 - 2019
Victorian Responsible Service of Alcohol
Hospitality Training
Diploma in International Travel And Tourism
Wellington Institute of Technology