Summary
Overview
Work History
Education
Skills
Languages
Additional training
Timeline
Generic

Sirkka Einassoo

Summary

Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, partnerships and growing. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

CMA CGM
09.2024 - Current
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinate between customers, partners, local authorities, vendors and CMA offices.
  • Teach, instruct and train colleagues in relevant knowledge, techniques and skills using appropriate methods, equipment and materials.
  • Addres customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Orchard Worker

Horticulture Masters
10.2023 - 01.2024
  • Removed and discarded damaged fruits to improve harvest quality.

• Thinning

•. Tipping

Customer Service Representative

CMA CGM
05.2022 - 08.2023
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinate between customers, partners, local authorities, vendors and CMA offices.
  • Teach, instruct and train colleagues in relevant knowledge, techniques and skills using appropriate methods, equipment and materials.
  • Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

CMA CGM
01.2018 - 05.2022
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinate between customers, partners, local authorities, vendors and CMA offices.
  • Teach, instruct and train colleagues in relevant knowledge, techniques and skills using appropriate methods, equipment and materials.
  • Addres customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Support Specialist

UNILOG Shared Services Centre OÜ
07.2017 - 12.2017
  • Entering and processing of transport orders, container information and goods information in databases.
  • Preparation of commercial documents.
  • Preparation and control of transport invoices.
  • Compilation of statistics for cooperation partners.
  • Monthly calculation, compilation, and verification of reports and summaries.
  • Communication and cooperation with partners.

Customer Service Representative

Victoria’s Basemant
03.2017 - 07.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Chef

Cafe Wharf One
12.2016 - 03.2017
  • Placed orders to restock items before supplies ran out.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Nurserie Hand

Spring View Nurseries
10.2015 - 03.2016
  • Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Grape Picker

Treviso Grapes
05.2015 - 10.2015
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Selected fruit to be harvested by studying size, shape, and color.
  • Inspected trees and plants, identifying signs of disease and pests for prompt attention.
  • Picked and arranged fruit following specified instructions.

Chef

Cafe Noir
08.2013 - 04.2015
  • Placed orders to restock items before supplies ran out.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Education

Professional Waiter -

Tartu Vocational Education Center
Tartu
2014

Professional Chef -

Tartu Vocational Education Center
Tartu
2013

High School Diploma -

Harmi High School
Tallinn
2009

Skills

  • Driver’s license: Category B
  • Flexible approach to work hours
  • Ability to work well under pressure
  • Ability to multi-task
  • Ability to work within a team environment and with other team members
  • Good organization skills
  • Upbeat and Positive Personality
  • MS Excel, MS Outlook, MS PowerPoint

Languages

Estonian
Native language
English
Advanced
C1

Additional training

2016 - Efficient time management

2015 - Barista course Melbourne

2015 - Coffee Art Melbourne

Timeline

Customer Service Representative

CMA CGM
09.2024 - Current

Orchard Worker

Horticulture Masters
10.2023 - 01.2024

Customer Service Representative

CMA CGM
05.2022 - 08.2023

Customer Service Representative

CMA CGM
01.2018 - 05.2022

Support Specialist

UNILOG Shared Services Centre OÜ
07.2017 - 12.2017

Customer Service Representative

Victoria’s Basemant
03.2017 - 07.2017

Chef

Cafe Wharf One
12.2016 - 03.2017

Nurserie Hand

Spring View Nurseries
10.2015 - 03.2016

Grape Picker

Treviso Grapes
05.2015 - 10.2015

Chef

Cafe Noir
08.2013 - 04.2015

Professional Waiter -

Tartu Vocational Education Center

Professional Chef -

Tartu Vocational Education Center

High School Diploma -

Harmi High School
Sirkka Einassoo