Sisi Litheko
Belconnen,Australia
Summary
Dynamic professional with a proven track record at Statistics South Africa, excelling in strategic planning and performance analysis. Adept at coaching and mentoring teams, I foster cross-cultural competence and stakeholder relations, driving operational success and enhancing training programs for over 400 employees annually. Committed to achieving impactful results through effective leadership.
Overview
26
26
years of professional experience
Work History
Political Secretary
South African High Commission
Canberra, Australia
03.2023 - Current
- Organized and serviced meetings and appointments to ensure operational efficiency.
- Managed incoming calls for Social and Political office, providing timely assistance.
- Compiled and authored reports to support decision-making processes.
- Requested quotations for events to optimize budget management.
- Coordinated payment arrangements for service providers to ensure timely delivery.
- Maintained filing system for easy access to important documents.
- Compiled and updated databases to enhance data accuracy and retrieval.
- Planned and attended projects and activities, ensuring successful execution.
Receptionist and Admin Assistant
Nigeria High Commission
Canberra, Australia
06.2022 - 02.2023
- Company Overview: Nigeria High
- Attend to public enquiries through telephone, via email and in person
- Assist with High Commission’s consular services
- Assist with all administrative and clerical functions
- Attend to logistics for functions
- Provide clerical duties and management of information database
- Writing and processing of official documents
- Assist with coordinating diplomatic and social events
- Nigeria High
Team Member (Online Shopping)
Coles
Belconnen, Australia
02.2022 - 06.2022
- Compile a list of customer orders
- Scan and pack the customer orders
- Update the system
- Provide assistance as required by the customers
Trainee Assessor Volunteer
CIT Solutions
Bruce, Australia
05.2021 - 03.2022
- Observe and view Trainee presentations
- Assessed presentations and complete assessment form
- Provide positive and constructive feedback to learners
- Identified issues, analyzed information and provided solutions to problems
Director of Operations
Statistics South Africa
Pretoria, South Africa
07.2009 - 07.2019
- Defined, implemented and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
- Set team and individual KPIs and provided regular, actionable feedback
- Managed procurement, inventory and warehouse operations
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Provided documentation of processes to comply with regulations and company policies
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Monitored budget and utilized operational resources for up to four products per annum
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects
- Monitored office workflow and administrative processes to keep operations running smoothly
- Achieved team goals through formalized training plans, coaching and performance management
- Trained new employees on proper protocols and customer service standards
Training Manager
Statistics South Africa
Pretoria, South Africa
03.2000 - 07.2019
- Conducted orientation sessions and organized on-the-job training for new hires
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Delivered new employee onboarding and training sessions
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Trained staff during demonstrations, meetings, conferences and workshops
- Directed field training to enhance participants' skills
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance
- Assessed skill gaps for 400 employees in department and developed training courses to meet identified needs
- Managed new employee orientation training process for more than 400 employees each year
Education
Certificate IV - Mental Health
Upskilled
Sydney, NSW08.2025
Certificate - Childcare
Future Courses
Australia09.2021
Certificate - Training of Trainers and Assessment
Statistics South Africa
South Africa07.2009
Certificate - Total Quality Management and Demography
UNISA
South Africa06.2005
Bachelor of Science - Microbiology and Chemistry
Fort Hare University
South Africa04.1995
Skills
- Conceptual
- Performance analysis
- Strategic planning and execution
- Interpersonal communication
- Empathy
- Dispute resolution
- Time Management
- Effective Leader
- Coaching and mentoring
- Stakeholder relations
- Cross-cultural competence
- Teamwork
- Conflict resolution
- Staff training/development
- Delegation
- Active listening
Hobbies and Interests
- Nature walks and photography
- Gardening
- Traveling
Open To
- Exploring opportunities in the mental health field
- Networking and connecting with like-minded professionals
- Collaborations and projects related to mental health or research
- Community work
Affiliations
- Volunteering in community groups
- Gardening
Accomplishments
- Nominated as a member of the Training Committee at Statistics South Africa, 2018
Timeline
Political Secretary
South African High Commission
03.2023 - Current
Receptionist and Admin Assistant
Nigeria High Commission
06.2022 - 02.2023
Team Member (Online Shopping)
Coles
02.2022 - 06.2022
Trainee Assessor Volunteer
CIT Solutions
05.2021 - 03.2022
Director of Operations
Statistics South Africa
07.2009 - 07.2019
Training Manager
Statistics South Africa
03.2000 - 07.2019
Certificate IV - Mental Health
Upskilled
Certificate - Childcare
Future Courses
Certificate - Training of Trainers and Assessment
Statistics South Africa
Certificate - Total Quality Management and Demography
UNISA
Bachelor of Science - Microbiology and Chemistry
Fort Hare University
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