Sisi Qin
Melbourne,VIC
Summary
A highly skilled graduate with a master’s degree in Information Technology and a focus on Web Development, looking to start a career in the Information Technology field with comprehensive knowledge of web programming and web design.
Dynamic supervisor with a proven track record at Shanghai Flower, excelling in customer service and team management. Successfully enhanced team performance and productivity through strategic planning and effective employee training. Recognized for resolving conflicts and fostering a positive work environment, ensuring compliance with safety regulations and maintaining high service standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Shanghai Flower
Melbourne, VIC
10.2022 - 03.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Headwaiter (Restaurant Maitre D')
Shanghai Street
Melbourne, VIC
03.2018 - 01.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted servers with taking orders from customers as needed during peak hours.
- Maintained an accurate record of all orders taken by waitstaff.
- Trained new waiters on food service procedures and customer service standards.
- Built relationships with regular customers through personalized service.
- Verified that all items ordered were delivered correctly to each table.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Provided assistance in resolving customer complaints in a professional manner.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Monitored wait staff performance and provided feedback when necessary.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Adhered to cash handling policies when accepting payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Education
Early Childhood Care And Education
Kingston Academy of Australia
Melbourne, VIC07-2025
Master of Information Technology
RMIT University
Melbourne, VIC07-2017
Bachelor of Technology (Computing Studies)
RMIT University
Melbourne, VIC07-2015
Skills
- Customer service
- Employee training
- Team management
- Inventory control
- Workplace safety
- Performance evaluation
- Conflict resolution
- Strategic planning
- Report preparation
- Collaboration skills
- Problem solving
- Time management
- Cash handling
- Project planning
- Self-motivation
Certification
Professional Year Program, December 2018
Performance Education, Melbourne
Areas of study: Australian business culture and environment, achieving career success
Australian workplace skills, professional business communication
RSA certificate, February 2023
Short Courses Australia, Melbourne
Areas of study include understanding state and territory alcohol laws, including restrictions on serving intoxicated patrons and underage individuals, developing effective communication skills for dealing with customers, including refusal techniques, handling difficult situations, and promoting responsible drinking
HLTAID012 First Aid, September 2024
Kingston Academy of Australia, Melbourne
Area of study: recognizing and assessing emergencies, performing CPR, and using an AED, managing various injuries and illnesses, and communicating effectively with emergency services. Key areas of study include CPR, basic wound care, and understanding how to respond to common emergencies, such as choking or allergic reactions
Languages
Chinese (Mandarin)
Professional
English
Professional
Italian
Elementary
Timeline
Supervisor
Shanghai Flower
10.2022 - 03.2025
Headwaiter (Restaurant Maitre D')
Shanghai Street
03.2018 - 01.2020
Early Childhood Care And Education
Kingston Academy of Australia
Master of Information Technology
RMIT University
Bachelor of Technology (Computing Studies)
RMIT University
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