Sisilia Asaeli
Quakers Hill,NSW
Summary
I am a mature hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
24
24
years of professional experience
Work History
SCRIBE
HITECH GROUP
Sydney, NSW
10.2023 - 11.2023
- Accurately transcribed audio interviews into written documents while meeting deadlines
- Carefully proofread transcripts for accuracy prior to submitting them for report writing.
SCRIBE
CHANDLER MACLEOD
Sydney, NSW
12.2021 - 07.2022
- Maintained high levels of confidentiality with sensitive information obtained through transcribing activities
- Reviewed transcription documents for quality assurance and precision to spot and correct errors.
- Performed document editing functions such as formatting, spell checking, grammar checking.
CUSTOMER SERVICE ADVISOR
CHANDLER MACLEOD
Sydney, NSW
12.2021 - 06.2022
- Developed strong relationships with customers through active listening, understanding their needs and providing tailored solutions
- Provided excellent customer service by responding to inquiries, resolving complaints and addressing issues in a timely manner
- Adhered to company policies and procedures when handling customer inquiries or complaints
- Demonstrated effective communication skills while engaging with customers via telephone
- Researched complex customer inquiries using available resources and provided detailed information in response
- Continually updated product knowledge to ensure accurate information is provided to customers
- Identified potential areas for improvement within the customer service process and suggested changes accordingly.
PICK/PACKER AND OFFICE ADMINISTRATOR
COGHLANS FULFILLMENT
02.2016 - 12.2019
- Worked as on-call pick/packer or administrator
- Because of my experience and familiarity with the company I was able to easily move between both roles
- Generally, I would be called in, to cover staff on sick/annual leave or to assist when there is an increase in workload.
BRANCH 2IC
COGHLANS FULFILLMENT
03.2010 - 02.2016
- Reviewed account documents for accuracy prior to processing transactions
- Maintained accurate records of transactions, deposits and withdrawals for branch compliance purposes
- Performed data entry for customer accounts and updated records in the database
- Generated daily, weekly, monthly reports on account activity for senior management review.
OFFICE SUPERVISOR
COGHLANS FULFILLMENT
01.2007 - 03.2010
- Supervising a team of 7 staff in mail room, data entry and banking tasks
- Overseeing general office operation
- Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers
- Coordinating appointments and meetings and managing staff schedules
- Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity
- Purchasing office supplies and equipment and maintaining proper stock levels
- Producing reports, composing correspondence
- Creating presentations and other management-level reports.
HOME CARE PROVIDER
ACC
02.2002 - 04.2007
- Assisted patient (mother) with daily activities such as bathing, dressing, grooming, meal preparation and household tasks
- Performed light housekeeping duties such as laundry and cleaning to ensure a safe living environment for clients
- Prepared beds and changed linens, maximizing patient comfort
- Maintained accurate records of patient progress, treatments and other relevant information
- Transported patient to bathroom and provided incontinent care
- Transported patient to appointments or outings in accordance with safety regulations
- Responded promptly to emergency situations in a calm and professional manner.
DATA ENTRY OFFICER
COGHLANS FULFILLMENT
12.2005 - 01.2007
- Identified discrepancies between source materials and entered information for correction purposes
- Compiled statistical reports based on gathered information utilizing specialized software applications
- Followed established procedures for verifying the accuracy of entered data prior to submission
- Consistently met daily quotas for entering data accurately and efficiently
- Maintained confidentiality of sensitive information while performing data entry duties
- Created reports from collected data using advanced Microsoft Office skills
- Accurately inputted data into various computer programs and databases with a high degree of speed and accuracy
- Analyzed large amounts of numerical data quickly and accurately with attention to detail.
DATA ENTRY OFFICER (NIGHT SHIFT)
WESTPAC
01.2000 - 02.2002
- Preparing and sorting documents for data entry
- Entering data into database software and checking to ensure the accuracy of data that has been inputted
- Resolving discrepancies in information and obtaining further information for incomplete documents
- Creating data backups as part of a contingency plan
- Responding to information requests from authorized members
- Testing new database systems and software updates.
Education
DIPLOMA OF APPLIED SCIENCE IN NURSING -
Avondale College
01.1985
NZ UNIVERSITY ENTRANCE -
Tereora College
01.1983
Skills
- Customer service
- Ability to communicate clearly
- Ability to communicate effectively
- Strong problem solving skills
- Investigative skills
- Excellent verbal communication skills
- Excellent written communication skills
- Professional phone manner
- Remaining professional in difficult situations
- Remaining calm in difficult situations
- Remaining alert in difficult situations
- Strong ability to build rapport with clients
- Creating returning business
- Computer literate
- Teamwork orientation
- Strong Grammar Skills
- Language Fluency
- Data entry experience
- Order Processing
- Data entry expertise
Languages
- Tonga
- English
Affiliations
- baking
- walking
Languages
English
Professional
Tongan
Professional
Timeline
SCRIBE
HITECH GROUP
10.2023 - 11.2023
SCRIBE
CHANDLER MACLEOD
12.2021 - 07.2022
CUSTOMER SERVICE ADVISOR
CHANDLER MACLEOD
12.2021 - 06.2022
PICK/PACKER AND OFFICE ADMINISTRATOR
COGHLANS FULFILLMENT
02.2016 - 12.2019
BRANCH 2IC
COGHLANS FULFILLMENT
03.2010 - 02.2016
OFFICE SUPERVISOR
COGHLANS FULFILLMENT
01.2007 - 03.2010
DATA ENTRY OFFICER
COGHLANS FULFILLMENT
12.2005 - 01.2007
HOME CARE PROVIDER
ACC
02.2002 - 04.2007
DATA ENTRY OFFICER (NIGHT SHIFT)
WESTPAC
01.2000 - 02.2002
DIPLOMA OF APPLIED SCIENCE IN NURSING -
Avondale College
NZ UNIVERSITY ENTRANCE -
Tereora College
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