Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sisilia  Susanto

Sisilia Susanto

Perth

Summary

Proven in enhancing customer experiences at Susanto, I excel in cash management and customer service, showcasing integrity and attention to detail. Demonstrated ability to multitask and improve service efficiency, I bring a track record of resolving complaints and streamlining payment processes, contributing to a positive and efficient work environment.

Overview

19
19
years of professional experience

Work History

Cashier

Susanto
08.2001 - 04.2012

Securely managing cash deposits according to company procedures.

Issue receipts for each transactions.

Following company policies and procedures regarding cash handling and security.

Established opening and closing procedure.

Provide customer service in resolving customer issues and complaints.

Maintaining positive and helpful attitude.

Waitress

Mr Anthony
09.1996 - 10.1998

Greeting customers

Take orders.

Serving food and drinks.

Providing fast and friendly service.

Managing cash payment and credit card payment.

Managing works in the kitchen.

Maintain positive attitude to the staff and customers.

Multitasking large orders during peak hours.

Organize the tables and keep up clean and neat dining area.

Baker's Assistant

Mr Chen
12.1992 - 02.1993

Handling cake decorations.

Wrapping and labeling food display for sale.

Managing customer service by taking order,

provide product information and process payments.

Education

Master Of Banking And Finance - Banking And Finance

Griffith University
QLD
08.2000

Bachelor Of Arts - Language Arts Education

Edith Cowan University
Perth, WA
08.1995

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Cash handling and management
  • Cash management
  • Decision making aptitude
  • Proficient in software
  • Attention to detail
  • Product restocking
  • Order taking

Languages

Indonesia
Native or Bilingual
Mandarin
Limited Working
English
Professional Working

Timeline

Cashier

Susanto
08.2001 - 04.2012

Waitress

Mr Anthony
09.1996 - 10.1998

Baker's Assistant

Mr Chen
12.1992 - 02.1993

Master Of Banking And Finance - Banking And Finance

Griffith University

Bachelor Of Arts - Language Arts Education

Edith Cowan University
Sisilia Susanto