Simone Anderson
Glass House Mountains,QLD
Summary
Focused Village Administrator with experience providing top-notch administration support and operational assistance to meet village and staff needs. Capable, highly organised, self-motivated worker with decisive nature necessary to manage independent work.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Village Administrator
Keyton
Sippy Downs, QLD
06.2022 - Current
- Ensure all residents, visitors & contractors are met with high level customer service upon entry to the village
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Complete high level administration tasks in timely manner
- Answer busy phone line and redirect phone calls
- Maintain village internal databases
- Initiate and plan village activities and events alongside Village Manager
- Create and maintain monthly village bus and hall activity calendars, print and distribute
- Exercise initiative, independence and provide support within the village team
- Raise maintenance requests to contractors and complete EH&S permits and pre start documentation
- Efficient in accounting system (D365), Enablon,CMS and Pegasus programs
- Process village accounts, residents and contractors billing in D365
- Support residents/residents' committee in administration support
- Assist and shadow Village Coordinator to ensure EH&S standards are met
- Ensure appropriate paperwork is completed for resident functions and events
- Distribute incoming mail and monitor multiple inbox's
- Update and maintain resident personal information
- Coordinate with multiple departments to ensure efficient operations of the village.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritise and organise tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administration Assistant/Receptionist
Charter Hall
Bribie Island, QLD
11.2010 - 06.2022
- Retail Sector - Shopping Centre Management
- Support management team with day to day operations of seven shopping centres in the Queensland retail portfolio
- Liase with vendors, customers and contractors in a shopping centre management environment
- Work alongside Operations Manager to engage contractors
- Office Management - Day to day running of reception area and office break out space
- Interact with vendors, contractors and service personnel
- Raise all purchase orders
- Contractor management - EHS management and onboarding of new vendors
- Invoice and account duties
- Coordinate travel arrangements by booking airfares, hotels and ground transportation
- Process invoices through payment portal system
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Online Customer Service Consultant
Flight Centre Limited
Brisbane, QLD
03.2006 - 09.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
- Trained new personnel regarding company operations, policies and services
- Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Receptionist
McCormack's Auto Service
Sandgate, QLD
01.2003 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Aspley State High School
Certificate III: Make Up Artistry -
South Bank Institution of TAFE
Skills
- Customer-focused approach with genuine customer empathy
- Procurement Management
- Records Management
- Community Engagement
- Emergency Preparedness
- Professionalism
- Reliability
- Teamwork and Collaboration
- Problem-Solving
Hobbies and Interests
- Mindfulness - Meditation and yoga
- Nature Immersion
- Documentaries
Certification
- First aid and CPR Certification - Current
References
References available upon request.
Timeline
Village Administrator
Keyton
06.2022 - Current
Administration Assistant/Receptionist
Charter Hall
11.2010 - 06.2022
Online Customer Service Consultant
Flight Centre Limited
03.2006 - 09.2010
Receptionist
McCormack's Auto Service
01.2003 - 12.2005
High School Diploma -
Aspley State High School
Certificate III: Make Up Artistry -
South Bank Institution of TAFE
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