Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sita Dallas

Melbourne,VIC

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled Support Coordinator, knowledgeable about monitoring metrics and maximizing team success in fast-paced environments performance- and quality-driven with 7years of experience. Natural leadership talent with motivational approach. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Mature Support Coordinator offering 7-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness. Certified in [Area of certification].

Overview

12
12
years of professional experience

Work History

Support Coordinator

Divine Human Care
Melbourne, Victoria
06.2019 - Current
  • Delegated work to staff, setting priorities and goals.
  • Managed caseloads consisting of up to 20-25 individuals at any given time.
  • Acted as an advocate on behalf of clients when appropriate and necessary.
  • Created individualized service plans that addressed each client's unique needs and goals.
  • Developed and maintained relationships with external service providers.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Collaborated with multidisciplinary teams to coordinate care plans for clients.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Maintained accurate records of client interactions and services provided.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted home visits to ensure safety of clients in their environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Community Service Officer

Office of Public Advocate
Melbourne, Victoria
05.2012 - 11.2014
  • Conducted investigations into criminal activities by collecting evidence, interviewing witnesses, and preparing detailed reports.
  • Maintained logs of all activities performed while on duty.
  • Developed positive relationships with members of the community through active outreach efforts.
  • Testified in court or at hearings to achieve [Result].
  • Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
  • Checked residential probationers for adherence to curfew and compliance with rules.
  • Prepared parole administration documentation with zero discrepancies.
  • Observed and recommended special community services opportunities to support offenders.

Education

Cert 4 - Theology & Pastoral Care

Harvard Bible College
Scoresby, VIC
09-2016

Cert 4 - Community Services & Aged Care

Australian Healthcare Services
Melbourne, VIC
12-2005

Bachelor of Arts - Communication Disorder Services

Victoria University
Wellignton, N.Z
11-1989

High School Diploma -

Australian National Institute of Business
Melbourne, VIC

Some College (No Degree) - Training And Assessment

Chisholm
Dandenong, VIC

Skills

  • Skill Development
  • Recreational Activities
  • Emotional Support
  • Life Skills Development

Accomplishments

  • Member of the Advocacy and Reconciliation Team
  • Leader of a church group of women.
  • Leader of an Outreach diverse group visiting hospital, homes etc

Timeline

Support Coordinator

Divine Human Care
06.2019 - Current

Community Service Officer

Office of Public Advocate
05.2012 - 11.2014

Cert 4 - Theology & Pastoral Care

Harvard Bible College

Cert 4 - Community Services & Aged Care

Australian Healthcare Services

Bachelor of Arts - Communication Disorder Services

Victoria University

High School Diploma -

Australian National Institute of Business

Some College (No Degree) - Training And Assessment

Chisholm

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Sita Dallas