Sita Maher
Perth,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Driven with proficiency in customer relationship management, conflict resolution and leadership.
An individual who strives to meet customers with understanding and knowledge to assist with any query. A keen interest in development and learning new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Landscape Assistant
WA Horticultural Services
03.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with payroll and timesheet management.
- Coordinating jobs with employees and clients, ensuring all documentation is correct. Including JSA's and SWMs.
- Upskilled within 3 months to a CRP.
Program Coordinator
MediMobile
01.2024 - 03.2024
- Liaising with clients regarding their booking requirements (via email and phone)
- Book and confirm vaccinator's for client’s booking requirements (via email and phone)
- Ensuring daily assigned tasks for bookings are completed and
adhering to ISO 9001 quality management standards and best practices - Assisting the client and vaccinator with their enquiries relating to these bookings.
- Sole program coordinator for a client with over 80 different locations.
- Marketing calls to lost or previous clients.
- Fulfilling general clerical and administrative duties as required by management from time to time.
Kennel Manager
Top Dogs Canine Centre
01.2023 - 10.2023
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Streamlined record keeping for better tracking of daily activities and animal health data for up to 80 dogs a day.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
Swedish Customer Solution Associate
Ancestry
07.2019 - 01.2023
- Ongoing training and upskilling within Ancestry including - information and security awareness, creating positive conversations with challenging customers, how to use other feedback to learn and grow, the power of listening, privacy and safeguarding.
- Working with members to help them understand and use the service but also to resolve any concerns regarding DNA results or family research which can understandably be a sensitive subject.
- Strived to be the understanding voice at the other end of the line when members ring to voice their concerns or need any problems solved. I have developed this skill well on all platforms including email and chat in over three years in Ancestry.
- Enhanced customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Capitalised on upsell opportunities with new and potential customers.
- Adhering to all confidentiality requirements at all times.
Nurse/HCA
Sylvia Hemmet
06.2014 - 01.2019
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Used outstanding, planning and prioritisation abilities to safely care for 27 patients.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
Health Care Assistant
St. Camillus Nursing Home
01.2018 - 08.2018
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
Cashier
Millbrook Motors
01.2013 - 01.2014
- Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.
- Provided outstanding customer care throughout product transactions.
Carer
Sandbacka Care Home
06.2013 - 08.2013
Education
Bachelor of Science - General Nursing
Novia Yrkeshögskola
Vasa, Finland12.2018
High School Diploma - Secondary School
Castlepollard Community College
Westmeath05.2014
Skills
- Professional approach
- Ability to work under pressure
- Excellent timekeeping
- Customer service
- Excellent attention to detail
- Multitasking Abilities
- Teamwork and Collaboration
- Scheduling
Certification
ATP/CRP Certificate.
Alcoa and South 32 inducted.
First Aid Training
Manual Handling
Children's First
Timeline
Administrative Assistant/Landscape Assistant
WA Horticultural Services
03.2024 - Current
Program Coordinator
MediMobile
01.2024 - 03.2024
Kennel Manager
Top Dogs Canine Centre
01.2023 - 10.2023
Swedish Customer Solution Associate
Ancestry
07.2019 - 01.2023
Health Care Assistant
St. Camillus Nursing Home
01.2018 - 08.2018
Nurse/HCA
Sylvia Hemmet
06.2014 - 01.2019
Carer
Sandbacka Care Home
06.2013 - 08.2013
Cashier
Millbrook Motors
01.2013 - 01.2014
Bachelor of Science - General Nursing
Novia Yrkeshögskola
High School Diploma - Secondary School
Castlepollard Community College
ATP/CRP Certificate.
Alcoa and South 32 inducted.
First Aid Training
Manual Handling
Children's First
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