SITERI MAMI

• Processing staff travel tickets manually and accepting payments.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Enhanced guest satisfaction by efficiently managing day to day bookings.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Worked as a third party call agent under Qantas Airline, assisting with customers call and reservations to queries.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanour and prioritizing customers'' needs.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.

* Assist in processing new and renewal registration

* Assisting in managing the entire archive process for FTRA

* Assist in the processing of ID cards

* Preparing Banking’s on daily basis and submits it to the principle accountant for checking before submitted to the bank

* Balances till every weekday at 4.30pm and collection report is submitted to the principle accountant

* See that all cash gets locked in the safe

* Updates revenue collection sheets prior to the payment receipts issued for dispatch purposes and so as Audit taking.

* Also do dispatch/ payments and banking on daily basis if driver is away

* Carries out any other responsibilities directed by the CEO and its senior staff management team.