Sithabiso Sibanda

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Assisted clients in developing and setting realistic goals to promote change
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries

- streamlined the checkout process for faster service and improved customer experience

- Maintained a clean and organised workspace, promoting a welcoming environment for customers

- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures

- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns

- boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanour

- contributed to increased sales by upselling items and suggesting daily specials to guests

- streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates or special requests

- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

- Maintained a clean and organised workspace for optimal productivity and safety

- Increased a repeat business by providing exceptional customer service and building rapport with patrons.

- Streamlined order processing through accurate cash handling and efficient use of the sale system.