Sithet Korng
Waterloo,NSW
Summary
I am currently in my second year of studying retail management and marketing at Deakin University. I've come to realize my passion for delivering quality service and unparalleled support to promote lasting customer satisfaction, which I experienced while working for Merrell.
This realization led me to transition to a role in customer service at Menulog. In this new position, I've independently acquired a strong grasp of customer service best practices and developed excellent multitasking skills. I am dedicated to nurturing professional relationships, driving business success, and enhancing customer experiences through effective communication, active listening, and problem-solving. My ability to understand and address customer needs enables me to provide tailored solutions, fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Menulog
01.2022 - 02.2022
- Temporary/Casual employer for Menulog in a customer service position
- Issued refunds for customers after analysing the enquiries
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Member
Woolworths Group
06.2021 - 10.2021
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Processing payment
- Accurately counting stock to company specified guidelines, time frames and targets.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Ensuring customers are served in a friendly and efficient manner.
Team member
Merrell
06.2019 - 08.2019
- Responsible for helping customers find their perfect solution and get the most out of whatever available for them.
- Suggesting customer new products
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Business and Law - Double major in Management and marketing
Deakin University
10.2023
High School Diploma -
CIA First International School
07.2019
Skills
- Good management and organization skills
- Good time management
- Great at socializing and working in teams
- Able to quickly learn different skills
- Sales Expertise
- Report Transcription
- Business Development Understanding
- Credit Card Payment Processing
- Microsoft Excel
- Stocking and Replenishing
- Retail Sales Customer Service
- Microsoft Word
- Active Listening
- Microsoft PowerPoint
- Customer Relations
- Critical Thinking
- Customer Relationship Management
- Call Control
- Order Fulfillment
- Customer Service
Volunteer Experience
- Interact Club, Phnom Penh, Cambodia, Team Member, Fund-raising occurred every semester and all the profit goes toward our chosen charity, Helping charity centre and understand how they operate their workplace
- Habitat of Humanity, Volunteer, Helped the painted house for low-income families and vulnerable group, Building and repairing shelter and disaster risk reduction and recovery
Extra Curricular Activities
- A member of Football club for 4 years
- A member of Basketball club for 4 years
- Part of the student council for 2 years
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Menulog
01.2022 - 02.2022
Team Member
Woolworths Group
06.2021 - 10.2021
Team member
Merrell
06.2019 - 08.2019
Bachelor of Business and Law - Double major in Management and marketing
Deakin University
High School Diploma -
CIA First International School
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