Sithum Gomez
Brunswick West,VIC
Summary
Driven by an innovative mindset and a collaborative spirit, I enhanced brand recognition and consumer appeal as a Creative Designer at Design Vibes Collective. Leveraging visual storytelling and strong communication skills, I successfully managed high-volume projects, significantly contributing to new business opportunities and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Creative Designer
Design Vibes Collective
03.2023 - Current
- Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.
- Determined size and arrangement of illustrative material and copy to develop graphics and layouts for product illustrations, company logos and internet websites.
- Utilized expertise and current best practices to verify quality of images, content and brand compliance.
- Designed eye-catching packaging for products, strengthening brand recognition and consumer appeal.
- Managed large volume of projects and met all deadlines through exceptional organizational and time management skills.
- Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
Customer Service Representative
Timg Lit Support
02.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked in some operations which are not able to be spoken due to a sensitive nature of a work
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
- Responded to customer requests for products, services, and company information.
Front Office Executive
Jetwing Blue Hotel
08.2018 - 03.2022
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Managed agendas, travel arrangements, and appointments for 40 upper management staff members.
Senior Receptionist
Ranweli Beach Holidays
04.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 30%.
Education
Bachelor of Science - Computer Sceience & Software Engineering
Sri Lanka Institute of Information Technology
Colombo, Sri Lanka02.2021
Skills
- Visual Storytelling Techniques
- Strong Communication Skills
- Collaborative Team Player
- Innovative Mindset
Timeline
Creative Designer
Design Vibes Collective
03.2023 - Current
Customer Service Representative
Timg Lit Support
02.2023 - 10.2023
Front Office Executive
Jetwing Blue Hotel
08.2018 - 03.2022
Senior Receptionist
Ranweli Beach Holidays
04.2015 - 06.2017
Bachelor of Science - Computer Sceience & Software Engineering
Sri Lanka Institute of Information Technology
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