SITHUMDI RANASINGHE
Boronia,Vic
Summary
Compassionate and dedicated individual with experience in animal care, customer service, and travel assistance. Completed the Diploma of Information Technology at Swinburne University and currently studying a Bachelor of IT majoring in Artificial Intelligence. Skilled in animal welfare, basic IT tasks, and client support, with a strong passion for helping animals and communicating effectively with customers.
Overview
3
3
years of professional experience
Work History
Customer Service & Travel Agent
Splendar Travels
06.2023 - Current
- Assisted customers with travel planning, including booking flights, hotels, and tours.
- Prepared detailed travel itineraries and managed all client documentation.
- Delivered high-quality customer service and resolved travel-related issues efficiently.
- Communicated with clients to provide updates, recommendations, and support.
Education
Diploma of Information Technology -
Swinburne University
Bachelor of Computer Science - Artificial Intelligence
Swinburne University
Certificate Courses in Animal Care - Essential Animal First Aid, Pet Care, VET Nursing Sampler, Animal Conservation, Animal Health Care, Animal Welfare, Animal Diseases
01.2024
Advance Cambridge A/Levels - Maths
Lyceum International School
01.2023
National GCE O/Levels - undefined
Lyceum International School
01.2022
Skills
- IT & Computer Skills – Familiar with programming basics, database recording, and troubleshooting
- Customer Service – Strong communication skills and client support experience
- Travel Assistance – Skilled in travel planning, booking systems, and itinerary preparation
- Problem Solving – Able to handle issues calmly and efficiently
- Teamwork – Cooperative, reliable, and supportive within team environments
- Animal Handling & Welfare – Experienced in feeding, grooming, bathing, walking, and observing behaviour
- Animal Hygiene – Skilled in cleaning enclosures, bedding preparation, sanitisation, and waste disposal
- Animal Safety – Knowledgeable in identifying risks, using PPE, and performing essential animal first aid
- Social media management
- Client relationship management
- Managing travel itineraries
Interests
Artificial Intelligence, Domestic Animal Welfare, Outdoor Activities, Team Sports, Reading, Public Speaking
Work Entitlements
- School Terms – 24 hours per week
- Non-School Terms – Full-time
References
Available anytime except on Tuesday.
Timeline
Customer Service & Travel Agent
Splendar Travels
06.2023 - Current
Bachelor of Computer Science - Artificial Intelligence
Swinburne University
Certificate Courses in Animal Care - Essential Animal First Aid, Pet Care, VET Nursing Sampler, Animal Conservation, Animal Health Care, Animal Welfare, Animal Diseases
Advance Cambridge A/Levels - Maths
Lyceum International School
National GCE O/Levels - undefined
Lyceum International School
Diploma of Information Technology -
Swinburne University