Siti Rozaidah Lana
Eaton,WA
Summary
Highly organised and motivated customer service professional with 25+ years of experience in the customer relations and retail industry. Demonstrates exceptional competence in delivering outstanding service to diverse clients. Seeking to leverage extensive knowledge and strong work ethic in a new role. Committed to taking on challenges and performing at the highest level, aiming to contribute effectively to organisational success.
Overview
20
20
years of professional experience
Work History
Sales Assistant
Norbu 68
Bunbury
04.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Worked effectively in fast-paced environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Retail Assistant
Living Emporium
Bunbury
06.2023 - 04.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
Retail Assistant
Thingz
Bunbury
01.2023 - 06.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
Retail Assistant
Thingz Gift & Living
01.2016 - 08.2017
Retail Assistant
Strandbags
08.2009 - 08.2014
Retail Assistant
Kays Bags
11.2004 - 06.2007
Education
Year 12 Graduate -
Katanning Senior High School
Katanning, WA01.1992
Skills
- Team leadership and motivation
- Excellent communication skills
- Presentation skills
- Organisation skills
- Customer needs assessment
- Team collaboration
- High quality customer experience
- Time management
- Prioritising skills
- Visual merchandising
- POS software management
- Cash handling skills
- Ability to thrive in busy environments
- Ability to work well in high pressure situations
- Bilingual customer service
Leadership Experience
I thrive when motivating a team to performance excellence and can promote a team environment, focussed on group success. I always carry myself with a positive and caring nature with a can-do attitude. Always enthusiastic about taking on new challenges and have the necessary dedication to lead with confidence. I am friendly, professional and am a high progressive individual who can take on new responsibilities.
Languages
Malay
Native or Bilingual
Indonesian
Native or Bilingual
References
Kristy Travers
Owner/Manager, Norbu 68
0490 890 857
Tracey Ockenden
Team member, Living Emporium
0423686031
Kacey Mason
Store Manager, Thingz Gift & Living
0488 777 413
Timeline
Sales Assistant
Norbu 68
04.2024 - Current
Retail Assistant
Living Emporium
06.2023 - 04.2024
Retail Assistant
Thingz
01.2023 - 06.2023
Retail Assistant
Thingz Gift & Living
01.2016 - 08.2017
Retail Assistant
Strandbags
08.2009 - 08.2014
Retail Assistant
Kays Bags
11.2004 - 06.2007
Year 12 Graduate -
Katanning Senior High School