Summary
Overview
Work History
Education
Skills
Languages
Certification
Achievements
Interests
Date of Birth
Citizenship
Timeline
Generic
Siti Salma Khan

Siti Salma Khan

Truganina,VIC

Summary

With a well-rounded background in administration, customer service, and coordination, I am focused on adding value to businesses by improving operational efficiency and enhancing customer satisfaction. My skills in managing tasks, building relationships, and driving team collaboration make me an asset in ensuring seamless operations and achieving company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Casual Administration Officer

Elders Wool
08.2024 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Created, prepared, and delivered reports to various departments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Entered Data accurately into Warehouse Management System.
  • Modified and corrected existing data.
  • Handled sensitive data with confidentiality.
  • Inducted and labelled wool bales for racking.
  • Prepared and checked outbound shipments for accuracy.
  • Operated RF scanners to link wool bales.
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.

Casual Contact Centre Agent, Student Advisory

Victoria University
05.2024 - 06.2024
  • Handled multiple accounts to ensure timely communication and issue resolution.
  • Provided high-quality, accurate, timely and documented advice to students on a range of general matters.
  • Provided accurate and timely information to students and staff.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on programs and courses.
  • Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
  • Maintained accurate records of all students in CRM system RightNow, fostering data-driven improvements in service quality and efficiency.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.

Senior Logistics Coordinator

Tewaka (formerly Known as Pacific Destinations)
12.2021 - 01.2024
  • Provided logistical support and efficiently allocated drivers and vehicles based on availability, skill sets and specific trip details.
  • Proactively monitored and tracked vehicles and drivers on a 24-hour basis.
  • Developed and optimized transportation routes to minimize costs, reduce travel time and improve overall efficiency.
  • Resolved and managed changes in transfer movements due to flight delays and other operational interruptions.
  • Compiled reports regarding use of vehicle transfers and their handover instructions in between shifts and vehicle logs.
  • Ensured to receive phone calls from drivers any hour in day.
  • Accurately recorded vehicle mileages on Fleetio, essential for fuel tax monthly and quarterly reporting.
  • Communicated effectively with drivers, customers and internal teams to provide updates and resolve issues as they arise.
  • Provided quality customer service in the performance of all duties.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Cleaner and Fleet Attendant

Pacific Destinations Fiji
05.2020 - 11.2021
  • Ensured hygiene by regularly cleaning and restocking restroom supplies such as toilet paper, paper towels, hand sanitizer and hand wash.
  • Demonstrated strong attention to detail in ensuring all areas were cleaned to high standards.
  • Diligently followed safety protocols and regulations while handling cleaning chemicals and equipment.
  • Cleaned and prepped interior of vehicle including upholstery, rugs, floor mats and other surfaces within the vehicle using a vacuum, cleaning agents.
  • Maintained cleanliness around servicing and wash bay areas daily.
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Assistant Team Leader Flight Centre Reservations

Pacific Destinations Fiji
06.2016 - 05.2020
  • Developed training materials, supporting new team members in onboarding process.
  • Improved team cohesion by facilitating regular communication and team-building activities.
  • Managed team workload to reach targets for specific tasks.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
  • Established and maintained healthy relationships with both internal and external parties by demonstrating a high level of professionalism in all interactions.
  • Created staff schedules, approved requested time off and updated reports.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Worked with customer service to handle escalated customer issues.

Flight Centre Reservations Consultant

Pacific Destinations Fiji
02.2010 - 06.2016
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Provided exceptional customer service at every interaction point, resulting in positive reviews from clients and a strong reputation within the industry.
  • Handled payment processing and confirmed reservations to finalize travel plans.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Handled sensitive information with professionalism and discretion.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
  • Boosted sales revenue by identifying potential clients and showcasing available tour packages.
  • Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.

Administrative Assistant Intern

Rock Drillers Fiji
12.2005 - 12.2009
  • Improved team communication by organizing meetings and preparing detailed meeting agendas and minutes.
  • Coordinated travel arrangements for staff members including booking flights, accommodations, and transportation services.
  • Handled sensitive information with discretion, ensuring confidentiality of personnel files and other private documents remained intact.
  • Updated and maintained contact lists for internal and external communications.
  • Managed incoming calls and directed callers to appropriate staff members.
  • Assisted in organizing office files and documents for easy access.
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
  • Prepared and edited documents and reports for quality and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Processed invoices and expenses to facilitate financial management.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Entered data into system and accurately updated customer accounts.

Sales Executive

National Institute of Information Technology, NIIT
11.2008 - 07.2009
  • Developed strong relationships with customers to understand needs and preferences.
  • Conducted regular follow-ups with leads to maintain interest in offerings.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.

Education

Graduate Diploma - Management

Albright Institute of Business And Language
Melbourne, VIC
03-2026

Bachelor of Arts - Management And Public Administration And Economics

University of The South Pacific
Fiji
04-2009

High School Diploma -

Kamil Muslim College
Fiji
12-2005

Skills

  • Customer Relationship Management Software: Oracle RightNow
  • Database management
  • Elettric80 Automatic Guided Vehicle Software knowledge
  • Warehouse Management System (WMS) knowledge including RF scanners
  • Computer Skills: MS Excel, MS Office Word, MS PowerPoint, Internet & Email
  • Good Command of Oral and Written English
  • Tourplan knowledge
  • Fleetio knowledge
  • Data entry
  • Maintaining workplace safety
  • GPS tracking
  • Fuel management

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Certification

2024 - Responsible Service of Alcohol (RSA) Certificate

Achievements

2018

  • Top Achiever Travel Consultant Category – 3rd Quarter, 2018 (May – July)
  • Top Achiever Travel Consultant Category – 2nd Quarter, 2018 (February – April)

2016

  • Certificate of Participation Pacific Destinations In-house Training

2015

  • Excellence Awards for Top Achiever Reservations Support Services.
  • Certificate of Agent Accreditation for Blue Lagoon Cruises.
  • Top Performer 1st Quarter (November-January) for Category of Reservations Support Services.

2014

  • Top Performer 1st Quarter (November-January) for Category of Reservations Support Services.
  • Certificate of Agent Accreditation for Awesome Adventures Fiji.

2013

  • Top Performer 3rd Quarter (May-July) for Category of Flight Centre Global Product Team.

2012

  • Certificate of Completion In-house Training Program in Microsoft Office Excel 2010 – Intermediate level.
  • Commendation of Service to the Flight Centre team operations during the 2012 Flood Disaster.
  • Top Performer September 2012 for Category of Flight Centre Reservations.
  • Top Performer October 2012 for Category of Flight Centre Reservations.

2011

  • Certificate of OHS Awareness Training Course
  • Certificate of South Pacific Specialist E-Learning Programme Stage 1

2010

  • Certificate of Accreditation in Small Ships Cruising Specialist for Captain Cook Cruises.

Interests

  • Cooking
  • Playing Sports
  • Watching Movies and TV Shows
  • Baking
  • Swimming

Date of Birth

21 April 1985

Citizenship

Fijian

Timeline

Casual Administration Officer

Elders Wool
08.2024 - Current

Casual Contact Centre Agent, Student Advisory

Victoria University
05.2024 - 06.2024

Senior Logistics Coordinator

Tewaka (formerly Known as Pacific Destinations)
12.2021 - 01.2024

Cleaner and Fleet Attendant

Pacific Destinations Fiji
05.2020 - 11.2021

Assistant Team Leader Flight Centre Reservations

Pacific Destinations Fiji
06.2016 - 05.2020

Flight Centre Reservations Consultant

Pacific Destinations Fiji
02.2010 - 06.2016

Sales Executive

National Institute of Information Technology, NIIT
11.2008 - 07.2009

Administrative Assistant Intern

Rock Drillers Fiji
12.2005 - 12.2009

Graduate Diploma - Management

Albright Institute of Business And Language

Bachelor of Arts - Management And Public Administration And Economics

University of The South Pacific

High School Diploma -

Kamil Muslim College

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Siti Salma Khan