A dynamic professional with a proven track record at 7Grams Cafe, adept in espresso machine operation and excelling in customer service. Demonstrated leadership in staff supervision and a flair for creating engaging product promotions, significantly enhancing customer satisfaction. Skilled in both teamwork and collaboration, consistently ensuring high-quality service and workplace efficiency.
Hi, I’m
Siti Sultan
Mill Park,VIC
Summary
Overview
23
years of professional experience
Work History
7Grams Cafe
Cafe Worker
02.2007 - 03.2023
Job overview
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Achieved customer satisfaction by consistently delivering high-quality workmanship in all assigned tasks.
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Trained new cafe workers in sales, customer service, and safety.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
Ali’s Guest House
Front Desk Receptionist
01.2000 - 07.2007
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Last Drop Restaurant
Restaurant Manager
07.2000 - 05.2006
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Cybernetic College of Technology Kuala Lumpur,Malaysia
Diploma from Mass Communication
University Overview
Tanjung Bungah High SchoolPenang,Malaysia
University Overview
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Attention to detail
- Punctual and reliable
- Safe food handling
- Kitchen support
- Order management
- Workplace safety
- Time management
- Product presentation
- Cash handling proficiency
- Barista techniques
- Menu memorization
- Issue resolution
- Preparing and packaging orders
- Order processing
- Food preparation
- Product knowledge
- Food service standards
- Ingredient preparation
- Quality assurance
- Incident reporting
- Upselling techniques
- Sales and marketing
- Friendly and outgoing
- Verbal and written communication
- Hospitality and accommodation
- Station restocking
- Staff motivation
- Staff leadership
- Food presentation
- Staff supervision
- Team development
- Catering coordination
- Problem-solving
- Order taking
- Product promotion
Additional Information
Additional Information
A mom of two children, ages 12 and 2
Multitasking and fast learning
Manage well under pressure, and I have a 'can-do' attitude
My availability for work at the moment will be Monday through Thursday
Preferable time is between 9 a.m. to 5 p.m.
I will put my heart and soul and give my 💯 percent when I'm at work.
With a bit of training, every job is possible
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Timeline
Cafe Worker
7Grams Cafe
02.2007 - 03.2023
Restaurant Manager
Last Drop Restaurant
07.2000 - 05.2006
Front Desk Receptionist
Ali’s Guest House
01.2000 - 07.2007
Cybernetic College of Technology
Diploma from Mass Communication
Tanjung Bungah High School