Siti Urifah
Morley,WA
Summary
Experienced non-medical Care Provider offering 9 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
23
23
years of professional experience
Work History
Care Aide
Silver Chain
05.2015 - Current
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of care plans and progress updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff during medical procedures while maintaining patient privacy and adhering to HIPAA regulations.
- Recognized for consistent punctuality and reliability, receiving positive feedback from supervisors and coworkers alike.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving, translating knowledge into improved quality of care for patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Room Attendant
Quest South Perth
05.2012 - 06.2014
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Responded to guest requests for assistance, toiletries, and personal care items.
Customer Service Officer
Intercontinental Hotel Jimbaran Bali
02.2002 - 12.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Education
Diploma - Counselling
AIPIC
PerthDiploma - Leadership And Management
The College
Melbourne, VIC2024
Diploma of Business Leadership -
The College
Melbourne2024
Preventing Dementia
Silver Chain
Perth2023
First Aid
St John
Perth2022
Certificate III - Aged Care
Silver Chain
Perth2016
Certificate III - Home And Community Care
Silver Chain
Perth2016
Diploma of Business Management - Financial Database
University Merdeka Malang
Indonesia 04.1996
Skills
Recreational Activities
Compassionate Caregiving
Housekeeping tasks
Vital signs monitoring
Dementia Care
Light exercise encouragement
Toileting support
Personal Hygiene Assistance
Medical Documentation
Emotional Support
End of life care
Meal Preparation
Feeding Assistance
Mobility Assistance
Nutrition monitoring
Healthcare coordination
Family liaison
Physical therapy support
Transportation Arrangements
Assisted living expertise
Wound care basics
Documentation
Patient Care
Respectful and Compassionate
Problem-Solving
Time Management
Elderly Care
Multitasking and Organization
Daily living assistance
Dependable and Responsible
Verbal and written communication skills
First aid and safety
Strong Ethics
Direct Patient Care
Compassionate Care
Heavy Lifting
Flexible schedule and availability
Patient Companionship
Housekeeping
Flexible Schedule
Hobby is cooking
My Hobby is Cooking, excercising and traveling
Timeline
Care Aide
Silver Chain
05.2015 - Current
Room Attendant
Quest South Perth
05.2012 - 06.2014
Customer Service Officer
Intercontinental Hotel Jimbaran Bali
02.2002 - 12.2010
Diploma - Counselling
AIPIC
Diploma - Leadership And Management
The College
Diploma of Business Leadership -
The College
Preventing Dementia
Silver Chain
First Aid
St John
Certificate III - Aged Care
Silver Chain
Certificate III - Home And Community Care
Silver Chain
Diploma of Business Management - Financial Database
University Merdeka Malang
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