Siti Hajar Abdullah
Lakemba
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Duty Manager
Ibis Sydney Barangaroo
10.2023 - Current
- 91 rooms
- Managed daily hotel operations, ensuring high standards of guest service and satisfaction.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Coordinated staff schedules and managed front desk activities for optimal efficiency.
- Supervised and coordinated team to provide guidance and support and maximize performance.
GSA/Team Leader
Great Southern Hotel
04.2021 - Current
- 176 rooms
- Streamlined front desk operations to enhance visitor experience and operational efficiency.
- Managed multi-line phone system, ensuring prompt and courteous responses to inquiries.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Night Manager
Oxford House Paddington
11.2022 - 10.2023
- 50 rooms
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Ensure security and safety of the hotel at all times
- Manage hotel legal requirements & provides new staff training
- Ran nightly reports closing out various accounts and detailing daily activities.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Admin Assistant
Macquarie Lodge Aged Care
08.2021 - 01.2023
- Maintaining continuous improvement system and procedure
- Assisted in managing resident records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated scheduling and appointments for residents, ensuring optimal resource allocation and service delivery.
- Trained new staff on administrative processes, fostering a collaborative work environment and knowledge sharing.
- Oversaw inventory management for office supplies, optimizing procurement processes to reduce costs without sacrificing quality.
Night Manager
Novotel Sydney International Airport
06.2022 - 11.2022
- 271 rooms
- Managed nightly financial audits to ensure accuracy and compliance with accounting standards.
- Reconciled end-of-day transactions, identifying discrepancies and resolving issues promptly.
- Generated detailed reports on occupancy rates and revenue for management review.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Guest Service Agent
Summer House Newtown
09.2019 - 04.2021
- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
- Coordinated room assignments based on guest preferences and special requests.
- Collaborated with housekeeping to ensure timely room availability for guests.
Guest Service Agent
Secret Garden Backpacker
08.2019 - 09.2020
- Maintained accurate records of reservations using property management systems.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Guest Service Agent
790 on George Backpacker
07.2019 - 06.2020
- Reply email and answer incoming calls
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Ensure cleanliness of the hostel.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Purchasing Executive
Tropics 8 Suite (Trendy Expression)
08.2017 - 03.2019
- Negotiated contracts with vendors to secure favourable pricing and terms.
- Analyzed market trends to inform purchasing strategies and optimize inventory levels.
- Established relationships with suppliers, enhancing collaboration and communication for timely deliveries.
- Implemented cost-saving initiatives through strategic sourcing and supplier evaluation.
- Optimized inventory levels through effective demand forecasting and data-driven decision-making processes.
AFOM
Tido Hostel Penang
11.2016 - 07.2017
- Supervised front office operations to enhance guest satisfaction and streamline processes.
- Implemented efficient scheduling systems to optimize staff utilization and improve workflow.
- Resolved guest inquiries and complaints with a focus on timely and effective solutions.
- Coordinated communication between departments to ensure seamless guest experiences across services.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Supervised payroll corrections for accuracy and duplications.
Guest Service Agent
Glow Penang by Zinc
07.2016 - 10.2016
- Serve welcome drink and helping guest with luggage's.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Arranged for transportation to and from airport, train station and events for visitors.
- Responded to all customer inquiries thoroughly and professionally.
Guest Service Agent
Wassup Youth Hostel
10.2014 - 07.2016
- Handling reservation manually without channel manager
- Serving welcome drinks, assisting with hostel linens.
- Provided guest assistance, including recommendations for tourist attractions.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Guest Service Agent
Yeng Keng Boutique Hotel
02.2013 - 06.2014
- Reservation and answering incoming call.
- Serving welcome drink and helping guest with baggage’s
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Advance Diploma - Travel & Tourism
Evolution Hospitality Institute
Skills
- Opera Cloud
- Opera Oracle
- Dormbook
- Chartz
- Epicor
- RMS
- IDB
- Cloudbeds
- Autocount
- BOCS
Certification
- Full Australian Driving License
- RSA
- First Aid
LANGUAGES
English
Bahasa Malaysia
Timeline
Duty Manager
Ibis Sydney Barangaroo
10.2023 - Current
Night Manager
Oxford House Paddington
11.2022 - 10.2023
Night Manager
Novotel Sydney International Airport
06.2022 - 11.2022
Admin Assistant
Macquarie Lodge Aged Care
08.2021 - 01.2023
GSA/Team Leader
Great Southern Hotel
04.2021 - Current
Guest Service Agent
Summer House Newtown
09.2019 - 04.2021
Guest Service Agent
Secret Garden Backpacker
08.2019 - 09.2020
Guest Service Agent
790 on George Backpacker
07.2019 - 06.2020
Purchasing Executive
Tropics 8 Suite (Trendy Expression)
08.2017 - 03.2019
AFOM
Tido Hostel Penang
11.2016 - 07.2017
Guest Service Agent
Glow Penang by Zinc
07.2016 - 10.2016
Guest Service Agent
Wassup Youth Hostel
10.2014 - 07.2016
Guest Service Agent
Yeng Keng Boutique Hotel
02.2013 - 06.2014
Advance Diploma - Travel & Tourism
Evolution Hospitality Institute
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