SITIVENI RASALA

Experience customer service and hospitality worker having worked various roles including Front Office, Reservation Agent, Food and beverage Attendant, and Housekeeping.

A highly motivated individual with a can-do attitude and a team player who goes above and beyond to support the team. A diligent worker who can work with minimal supervision and forges lasting relationships at all organizational levels.

• Contacted prior guests through email messages with information on events and happenings at the resort, which led to a 50% upswing in business over a six-month period.
• Handled cash and credit cards for payment, resulting in zero errors over the course of 12 months.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Responded to over customer inquiries each day.

• Certified, (Hotel Training Operations Training program Front Office ( Marriott Academy Training Institution)- (15/11/2021 to 08/01/2022)
• Fiji National University Training ( Certificate III Restaurant Services
• Certificate of Attache Mercure Hotel (16/05/2016)
• Certificate of Participation Cocktail Training & Mixologist Course (20218)