Siu Lai Pansy Tang
Summary
Dynamic Customer Relationship Specialist with a proven track record at Bank Of Queensland, enhancing customer satisfaction through effective problem-solving and personalized support. Skilled in money handling and record keeping, I streamlined processes to reduce wait times, ensuring customer needs were met efficiently while fostering strong relationships.
Overview
19
19
years of professional experience
Work History
Customer Relationship Specilist
Bank Of Queensland
03.2006 - 07.2025
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Provided personalized support to customers, ensuring their needs were understood and met with appropriate solutions.
- Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services.
- Provided excellent customer service and provided answers to client questions within set standards.
- Streamlined processes for improved efficiency, resulting in reduced wait times and increased customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Sacred Heart Cannossian Convent School
Hong Kong07-1979
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Understanding customer needs
- Money handling
- Customer relations
- Self motivation
- Work prioritization
- Administrative and office support
- Record keeping
Languages
Chinese (Cantonese)
Full Professional
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Customer Relationship Specilist
Bank Of Queensland
03.2006 - 07.2025
High School Diploma -
Sacred Heart Cannossian Convent School
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