Sivakumar Masilamani
Harkaway,VIC
Overview
13
13
years of professional experience
1
1
Certification
Work History
Postal Manager
Harkaway Post Office
Harkaway, VIC
10.2014 - Current
- Provided training to new employees on proper handling techniques for different types of items being shipped or delivered.
- Investigated lost or delayed packages to determine cause of delay or misdelivery.
- Monitored staff performance and provided guidance on operations, safety procedures, and customer service protocols.
- Resolved customer complaints related to mail delivery services in a timely manner.
- Supervised staff activities at post offices throughout assigned region ensuring compliance with company policies.
- Prepared monthly reports summarizing operational performance metrics such as number of items processed per hour, average time spent per item.
- Analyzed customer feedback to identify areas for improvement and developed strategies to address them.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Recruited and hired personnel to add talent to team.
- Supervised and coordinated postal facility's operational, management, and supportive services.
Cafe Manager
Harkaway Post Cafe & Conveniene
Harkaway, VIC
10.2014 - Current
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Kept abreast of industry trends by attending relevant seminars or conferences when possible.
- Developed and implemented customer service policies and procedures for cafe staff.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Monitored food quality regularly to ensure it was up to required standards.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Resolved conflicts between team members in a professional manner.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Quality Control Technician
St Vincent's Pathology
Fitzroy, VIC
02.2012 - 07.2020
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Provided technical support to other departments as needed.
- Maintained accurate records on product inspection results and reported findings to management team.
- Verified conformance of parts using statistical sampling techniques such as ANSI and ASQ Z1.4.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Produced thorough reports detailing findings and proposed recommendations.
- Conducted tests on product samples and recorded results.
- Provided quality support to ensure that products met quality standards and customer requirements.
Education
Advanced Diploma - Food Science &Technology
RMIT University
VIC02-2012
Master of Science - Biotechnology
Latrobe Unviersity
VIC11-2011
Skills
- Route Planning
- Mail Sorting
- Employee Training
- Safety Procedures
- Recruiting
- Operations Management
- Sales Support
- Personnel Supervision
- Profitability Optimization
Certification
- Certificate III in Real Estate
Languages
English
Professional
Tamil
Professional
Timeline
Postal Manager
Harkaway Post Office
10.2014 - Current
Cafe Manager
Harkaway Post Cafe & Conveniene
10.2014 - Current
Quality Control Technician
St Vincent's Pathology
02.2012 - 07.2020
Advanced Diploma - Food Science &Technology
RMIT University
Master of Science - Biotechnology
Latrobe Unviersity
- Certificate III in Real Estate