Siva Nagi Reddy EDA
Wentworthville,Australia
Summary
I have completed Master of business Information systems from Torrens University. I have around 2.5 years of work experience as a customer service representative in retail stores. and I am seeking for an entry level opportunity as a Test Analyst etc. I would like to work for an organization which provides an opportunity to enhance my skills and knowledge to grow along with the organization objective and to build a long-term career with opportunities.
Overview
3
3
years of professional experience
Work History
Night Fill Team Member
Coles Local
Rosebay, AU
10.2020 - 09.2023
- Restocking shelves every night and ensure all the products were displayed according to store standards
- Resolve customer complaints in a positive and professional manner, ensuring a high level of customer satisfaction and loyalty
- Receiving deliveries and help with splitting the delivery according to aisles
- Experience using Stock trolleys, cages, pallets, and pallet jacks
- Maintaining clean and tidy aisles, ensuring a safe shopping environment
- Worked effectively as part of the night-fill team to meet shift goals and meet deadlines
- Participated in stocktakes and reported stock discrepancies to management
Console Operator
British Petroleum
Randwick, AU
04.2021 - 03.2023
- Generally, the role here is to maintain the store and use POINT OF SALE (POS) system effectively and providing customer service
- Cash handling around $1500 during my shift and performing cash safe drops
- Performed basic inventory checks and helped with the restocking process
- Contributed to meeting deadlines and order accuracy
- Upselling and promoting new products and offer
- To make sure the stock is available to the customers anytime
- Organise stock orders and receiving deliveries and stock fillings
- Taking fuel dips and readings daily and noting down in the day sheets in the system
- Performing daily emergency stop button tests and weekly alarm tests
- Besides customer service, this role helped me to learn how to be positive and deal with customers in an effective way
Education
Bachelor of Commerce - Computer Science
ANDHRA LOYOLA COLLEGE
Vijayawada, IndiaMaster of Business Information Systems -
TORRENS UNIVERSITY
SYDNEY, AUSTRALIASkills
- Customer communication
- Problem Solving
- CRM software
- Multitasking
- Conflict resolution
- Time management
- Product knowledge
References
Available on request
Timeline
Console Operator
British Petroleum
04.2021 - 03.2023
Night Fill Team Member
Coles Local
10.2020 - 09.2023
Bachelor of Commerce - Computer Science
ANDHRA LOYOLA COLLEGE
Master of Business Information Systems -
TORRENS UNIVERSITY
Similar Profiles
Varuni MaheshwaranVaruni Maheshwaran
Team Member at Coles LocalTeam Member at Coles Local
Thomas EmbryThomas Embry
Team Member at Coles localTeam Member at Coles local
Ben DerbasBen Derbas
Team Member at Coles LocalTeam Member at Coles Local