Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline

Siva Ramakrishna Daram

Mango hill,QLD

Summary

Passionate results-oriented Manager, with 10 years experience in Hospitality industry, offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant General Manager/Growth Manager

Hungry Jacks
11.2021 - Current
  • Overseeing operations of multiple restaurants with growth mindset plan.
  • Being proactive to achieve budgets by having great control over financials.
  • Ensuring workplace is always complaint with WHS and Employment relations and Fair work act and legislation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately by performing scheduled store audits.
  • Having great control over food waste to keep it under budget and consistently creating action plans to achieve it.
  • Consistently training and conducting performance reviews on Assistant managers, shift supervisors, crew coaches, crew and creating development plans if required.
  • Consistently, working to achieve targets on every restaurant performance factor like sales, labour, PCC, crew hiring, food waste, weekly safety audits and guests complaints.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational and to identify hazards if any.
  • Prepared restaurant business plan by reviewing demands, forecasts, local events and developing projections for sales and finances.
  • Consistently working with labour manager to achieve labour percentage under budget and benchmark by hiring junior staff and traineeship.
  • Working closely and reporting to district and state managers.
  • Being enthusiast, and adaptive to new work interfaces like lifelenz.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies

FRANCHISEE/Area Manager

Burrito Bar
04.2017 - 10.2021
  • Training and guiding new franchises with initial Restaurant setup, license requirements and educating them on overall management skills.
  • Recruiting, training and coaching managers to maximise performance in customer service and food quality standards.
  • Playing vital role in marketing to promote brand by organizing charity events.
  • Creating healthy and safe working environment, compliance with food council and fair works standards.
  • Chalk out efficient strategies to improve every store manager's performance.
  • Implementing and maintaining cost control procedures
  • Working closely with franchisors for efficient new deals to be implemented.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Built positive and productive relationships with vendors.

VENUE MANAGER

MULTI, Burrito Bar
05.2015 - 03.2017
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Ensure compliance with food safety council standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitoring all food safety inspections as food safety supervisor.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

STORE MANAGER

Burrito Bar
08.2013 - 04.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Creating schedules and rostering.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

JUNIOR ENGINEER

Bionics Digital Electronics
03.2007 - 04.2011
  • Analyzed, defined, and tested circuit switching, packet switching and management technologies
  • New product line introductions
  • Technical documentation and manuals preparation
  • Maintain system logs and manuals to document testing operation of equipment.

Education

Masters in Business Administration - & Information Technology

JAMES COOK UNIVERSITY, Brisbane, QLD
2015

Bachelor of Engineering - Electronics and Communications

ANDHRA UNIVERSITY, INDIA
2010

Skills

  • People management
  • Customer relationship management
  • FoH & BoH operations
  • MS Office suite
  • Stock management
  • Staff hiring and training
  • Rostering and Payroll
  • Conflict resolution
  • Annual Performance Reviews
  • Strategic Forecasting
  • Food Safety and Sanitation
  • Disciplinary Action
  • Accounts Payable and Accounts Receivable
  • Corrective Actions
  • Profit Margins
  • Restaurant Promotion Management
  • Labor and Food Cost Control
  • Profit and Loss Control
  • Fire Safety Regulations

Certification

  • RSA
  • Servsafe
  • First aid
  • Fire
  • French Language - Delf A-2

Additional Information

ACHIEVEMENTS:

  • Reaching EBITDA percentages.
  • Successfully delivered training to more than ten franchises.
  • Designed and implemented nearly 7 successful marketing deals.
  • Successfully organised $2 Burrito charity events by selling 4000 burritos a day.

Languages

English
Full Professional
French
Limited Working
Hindi
Full Professional
Telugu
Native or Bilingual

Timeline

Restaurant General Manager/Growth Manager - Hungry Jacks
11.2021 - Current
FRANCHISEE/Area Manager - Burrito Bar
04.2017 - 10.2021
VENUE MANAGER - MULTI, Burrito Bar
05.2015 - 03.2017
STORE MANAGER - Burrito Bar
08.2013 - 04.2015
JUNIOR ENGINEER - Bionics Digital Electronics
03.2007 - 04.2011
JAMES COOK UNIVERSITY - Masters in Business Administration, & Information Technology
ANDHRA UNIVERSITY - Bachelor of Engineering, Electronics and Communications

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Siva Ramakrishna Daram