Sive Leavy
Randwick,Australia
Summary
A motivated and detail orientated young professional with a Second Class Honours degree in Applied Biology and Biopharmaceutical Science. My Academic studies has equipped me with a solid foundation in science and biological processes. Proven ability to conduct precise experiments and interpret complex data, demonstrating excellent attention to detail and a commitment to maintaining high quality standards. I excel in fast paced environments, having gained several years of valuable experience in hospitality during university where I honed my customer service, communication and teamwork skills. My administrative experience further developed my abilities to resolve issues to ensure smooth operations in fast paced environments. I am eager to contribute my unique set of skills to a dynamic and collaborative work environment.
Overview
7
7
years of professional experience
Work History
Analytical Scientist
Zoetis
Tullamore, Offaly, Ireland
12.2022 - 06.2024
- Conducted critical testing of drug substance, drug product and stability samples in a GMP compliant laboratory.
- Reviewed and validated Quality Control ( QC) test data to ensure accuracy and compliance with regulatory standards.
- Updated and maintained laboratory documentation, including protocols, Standard Operating Procedures (SOPS) and technical reports.
- Developed and implemented new analytical protocols to enhance laboratory efficiency and compliance.
- Authored laboratory reports and documented deviations in accordance with regulatory requirements.
- Trained and mentored laboratory personnel on QC test methods.
Customer Service Representative
Graces Aesthetic Clinic
Galway, Ireland
08.2022 - 12.2022
- Addressed customer concerns promptly via phone and email, ensuring high satisfaction levels.
- Managed booking systems, ensuring efficient appointment scheduling and confirmations.
- Optimised appointment schedules, reducing client wait times and enhancing salon operations.
- Implemented a new feedback system, leading to improved services and increased repeat clientele.
- Followed up with clients post-appointment to gather feedback and encourage return visits.
- Consistently met performance targets, including call handling time and customer satisfaction scores.
Secretary
Ronan O'Hare Solicitors
Birr, Ireland
12.2020 - 06.2022
- Managed clients communications, preparation of legal documentation, implemented efficient filling system, reducing document retrieval time
- Manage multiple tasks simultaneously, prioritising work based on deadlines and importance
- Addressing client enquires and concerns promptly, providing assistance or redirecting them as necessary
- Inputted, updated and managed information in databases while taking care to ensure data integrity
Waitress
The County Arms Hotel
Birr, Ireland
08.2018 - 11.2020
- Provided exceptional customer service by taking orders, delivering food and ensuring a positive dining experience
- Managed multiple tables simultaneously, maintaining a high level of efficiency and customer satisfaction
- Collaborated with kitchen staff and other team members to ensure prompt and accurate order fulfillment
- Handled cash and credit transactions, processed payments, and managed receipts
Barista
Nutmeg
Birr, Ireland
01.2017 - 08.2018
- Operated espresso machines, grinders, and other coffee equipment with precision and care
- Maintained cleanliness and organization of the coffee bar and seating areas, ensuring compliance with health and safety standards
- Aided with inventory management, including ordering coffee, baking supplies, and restocking these as needed
- Provided excellent customer service by taking orders, answering questions about menu items, and addressing customer concerns
Education
BACHELOR OF APPLIED BIOLOGY AND BIOPHARMACEUTICAL SCIENCE - HONOURS
Galway-Mayo Institute of Technology
Galway05.2022
Skills
- Decision Making
- Attention To Detail
- Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Fast Learner
- Professionalism
- Situational Awareness
- Coordinating
- Physical Stamina
- Leadership
- Teamwork
- Adaptability
- Multi-tasking
- Computer
- Resilience
- Microsoft Excel
- Flexibility
- Communications
- Enthusiasm
- Conflict Resolution
- Industrial Relations
- Microsoft PowerPoint
- Quality Control
- Technical Skills
- Team Player
- Health & Safety
- Data Analysis
- Customer Engagement
- Problem Solving
- Event Planning
- Sales Strategy
Timeline
Analytical Scientist
Zoetis
12.2022 - 06.2024
Customer Service Representative
Graces Aesthetic Clinic
08.2022 - 12.2022
Secretary
Ronan O'Hare Solicitors
12.2020 - 06.2022
Waitress
The County Arms Hotel
08.2018 - 11.2020
Barista
Nutmeg
01.2017 - 08.2018
BACHELOR OF APPLIED BIOLOGY AND BIOPHARMACEUTICAL SCIENCE - HONOURS
Galway-Mayo Institute of Technology