Hi, I’m
Siwani Thakuri
Customer service
Merrylands,NSW
Summary
Dynamic leader with proven expertise in coaching techniques and staff motivation, honed at Hungry Jacks. Excelled in fostering team collaboration and enhancing performance through strategic feedback and leadership development. Skilled in elevating customer experiences and operational efficiency, demonstrating a keen attention to detail and robust decision-making capabilities.
Overview
3
years of professional experience
1
Certification
Work History
Angelo Paccusi
Barista and Allrounder
12.2022 - 01.2025
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
Hungry Jacks
Crew Coach
07.2022 - 12.2024
Job overview
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Improved physical conditioning of crew members with customized workout plans.
- Designed and executed rigorous training schedules to prepare teams for competitive events.
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated positive and competitive environment, fostering culture of excellence and respect among team members.
Education
Churchill Institute of Higher Education Parramatta, NSW
Bachelor Of Business from Hospitality
Skills
- Coaching techniques
- Task delegation
- Feedback delivery
- Staff motivation
- Employee engagement
- Attention to detail
- Decision-making
- Clear communication
- Leadership development
Certification
Barista certificate
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Barista and Allrounder
Angelo Paccusi
12.2022 - 01.2025
Crew Coach
Hungry Jacks
07.2022 - 12.2024
Churchill Institute of Higher Education
Bachelor Of Business from Hospitality
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