Siwon Yoon
Southport,Queensland
Summary
I am currently looking for a part-time job and my major is Master of International Tourism and Hospitality Management. I have good interpersonal relationships within the organization and take responsibility for my work. I am enthusiastic and passionate about learning new things, and my past work experience will allow me to provide great customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
The Shilla Hotels & Resorts Waiter
Kiyoon Nam
03.2021 - 03.2021
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Served meals to customers according to established guidelines.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Improving strong organizational and interpersonal skills
EDIYA COFFEE, Barista
Suhawn Kim
02.2022 - 02.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Improved service attitudes and customer-facing skills
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Study Cafe (Library) Manager
Heuijeon Na
03.2022 - 02.2023
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Strengthened communication skills through regular interactions with others.
- Followed informed consent processes and maintained records.
- Skilled at working independently and collaboratively in a team environment.
Concert Staff
Shangmin Kim
09.2022 - 09.2022
- Kept venue safe, clean and presentable for guests and staff.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Develop strong organizational and interpersonal skills, and the ability to think quickly and stay calm.
Education
Master of International Tourism And Hospitality -
Griffith University
Gold Coast, QLDBachelor of Hotel Management -
NamSeoul University
02.2023
Skills
- Microsoft office (Word, Excel and Powerpoint, Outlook, Teams)
- Windows
- Mac OS
Key skills and Personal Qualities
· Customer Service: various roles involve direct interaction with people
· Communication Skill: Ability to communicate with supervisors, coworkers, and clients/customers in all situations, both written and verbal
· Active Listening: Has a positive attitude with the ability to listen and empathize with others
· Problem-Solving Skills: Quickly identify and analyze issues and taking effective actions
· Time management: Thoroughly scheduled and planned, allocating time appropriately
· Attention to Detail: Reduce potential mistakes by paying attention to detail
· Team work: Worked effectively with a diverse group while giving and receiving feedback
· Responsibility: Take responsibility for the work I do, work with integrity, and strive to do it effectively
Certification
· Driving license (2019. Dec)
· Barista certificate (01-Dec-2021)
· Computer Literacy Level 2 (2021. May)
Languages
Korean
Native or Bilingual
English
Professional Working
References
Referees available upon request.
Timeline
Concert Staff
Shangmin Kim
09.2022 - 09.2022
Study Cafe (Library) Manager
Heuijeon Na
03.2022 - 02.2023
EDIYA COFFEE, Barista
Suhawn Kim
02.2022 - 02.2023
The Shilla Hotels & Resorts Waiter
Kiyoon Nam
03.2021 - 03.2021
Master of International Tourism And Hospitality -
Griffith University
Bachelor of Hotel Management -
NamSeoul University