Summary
Overview
Work History
Education
Skills
Key skills and Personal Qualities
Certification
Languages
References
Timeline
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Siwon Yoon

Southport,Queensland

Summary

I am currently looking for a part-time job and my major is Master of International Tourism and Hospitality Management. I have good interpersonal relationships within the organization and take responsibility for my work. I am enthusiastic and passionate about learning new things, and my past work experience will allow me to provide great customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

The Shilla Hotels & Resorts Waiter

Kiyoon Nam
03.2021 - 03.2021
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Served meals to customers according to established guidelines.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Improving strong organizational and interpersonal skills

EDIYA COFFEE, Barista

Suhawn Kim
02.2022 - 02.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Improved service attitudes and customer-facing skills
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Study Cafe (Library) Manager

Heuijeon Na
03.2022 - 02.2023
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Strengthened communication skills through regular interactions with others.
  • Followed informed consent processes and maintained records.
  • Skilled at working independently and collaboratively in a team environment.

Concert Staff

Shangmin Kim
09.2022 - 09.2022
  • Kept venue safe, clean and presentable for guests and staff.
  • Greeted guests, scanned tickets, answered questions and helped with seat location.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Develop strong organizational and interpersonal skills, and the ability to think quickly and stay calm.

Education

Master of International Tourism And Hospitality -

Griffith University
Gold Coast, QLD

Bachelor of Hotel Management -

NamSeoul University
02.2023

Skills

  • Microsoft office (Word, Excel and Powerpoint, Outlook, Teams)
  • Windows
  • Mac OS

Key skills and Personal Qualities

· Customer Service: various roles involve direct interaction with people

· Communication Skill: Ability to communicate with supervisors, coworkers, and clients/customers in all situations, both written and verbal

· Active Listening: Has a positive attitude with the ability to listen and empathize with others

· Problem-Solving Skills: Quickly identify and analyze issues and taking effective actions

· Time management: Thoroughly scheduled and planned, allocating time appropriately

· Attention to Detail: Reduce potential mistakes by paying attention to detail

· Team work: Worked effectively with a diverse group while giving and receiving feedback

· Responsibility: Take responsibility for the work I do, work with integrity, and strive to do it effectively


Certification

· Driving license (2019. Dec)

· Barista certificate (01-Dec-2021)

· Computer Literacy Level 2 (2021. May)

Languages

Korean
Native or Bilingual
English
Professional Working

References

Referees available upon request.

Timeline

Concert Staff

Shangmin Kim
09.2022 - 09.2022

Study Cafe (Library) Manager

Heuijeon Na
03.2022 - 02.2023

EDIYA COFFEE, Barista

Suhawn Kim
02.2022 - 02.2023

The Shilla Hotels & Resorts Waiter

Kiyoon Nam
03.2021 - 03.2021

Master of International Tourism And Hospitality -

Griffith University

Bachelor of Hotel Management -

NamSeoul University

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Siwon Yoon