Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Sixolisile Nonhlanhla (Lisi) Mpofu

Dakabin,QLD

Summary

Career Summary : My professional focus has always been in nursing, I have enjoyed working with different teams and I like growth and challenges. I have worked in nurse led clinics and hospital set ups when back in Zimbabwe. I have since been working in Aged care since arriving in Australia and have loved every moment and hope to grow in the nursing career. I started as an RN, became a Care Coordinator, Clinical Manager and at present I am working as a Nurse Unit Manager. Key Qualities Passionate Dedicated Flexible Organised Reliable Innovative Considerate Capable Efficient Personal details Current Post Nurse Unit Manager Gannet House Work Base: Gannet House (QLD Health Metro North)

Overview

22
22
years of professional experience

Work History

Locum Nurse

Private Clinic
  • The Victoria Falls clinic catered for tourists and local community
  • The clinic was doctor oriented due to being private
  • I worked maximum of 20hrs a week
  • Roles and responsibility
  • Attending to all clients as they came in the facility
  • Checking and recording vital observation
  • Carrying out doctors’ orders
  • Administration of drugs as per doctor’s order
  • Attending and reporting emergencies to doctors
  • Counselling and providing psychological support to patients
  • Monitoring progress of labour

Nurse Unit Manager

Gannet
Brighton, QLD
06.2020 - Current
  • Gannet House is an aged care facility for residents requiring high-level residential aged care services which is centrally located at Brighton
  • Safety and quality input, meetings, and clinical analysis to mitigate potential or existing risks
  • Ensuring education compliance- monitoring and following up with CNCF
  • HR management .
  • Participating in representative and resident meetings, and following up on any outstanding items
  • Participating in complex case conferences and guiding staff with complex clinical situations. Liaising with the multidisciplinary teams to ensure optimal care is rendered.
  • Portfolio holder for skin safety and feedback to the relevant stake holders
  • Incident reviews (clinical and non-clinical) and analysing trends and reporting to the Nursing Director
  • Reviewing of performance reports, follow up and feedbacking to the Nursing Director
  • Breakdown of the Unit's budget, reviewing and follow up on overspend. Management of fatigue leave,overtime and leave takings.
  • Management and review of staffing, ensuring that the Unit is recruited to approved FTE to avoid deficits and aid in leave management.
  • Ensuring that PDPs are completed as required as per schedule
  • Equipment management, including ensuring that the maintenance schedule is up to date, timely replacement or repairing of broken down equipment. Purchase is within approved delegation and processes.
  • Ensuring that the building is maintained and remains compliant with legislation - ensuring that the building is well managed for example scheduled painting every month, environmental audits, auditing that fire exits/egresses etc
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Promoted professional development opportunities to encourage staff to pursue continuous training.
  • Established a strong rapport with residents and their families, addressing concerns and providing valuable support throughout the treatment process.
  • Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
  • Increased patient safety by conducting regular risk assessments and implementing necessary interventions.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Investigated and collaboratively resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

Clinical Nurse

Cooinda House, Qld, ACFI &CNCF
09.2018 - 01.2020
  • Cooinda House is an aged care facility for residents requiring high-level residential aged care services which is centrally located in the Redcliffe CBD
  • Cooinda House is a modern, 60-bed residential care facility which offers a home-like environment for its residents
  • As CN ACFI I am responsible for all ACFI submissions for 2 sites- Cooinda House and Gannet, which is also under Qld Health
  • Roles and Responsibilities
  • Assisting and supporting staff on the floor with ADLs
  • Monitoring new admissions- ensuring assessments and charting is being commenced in a timely manner
  • Monitoring that appropriate documentation is done, education given to staff to ensure optimal claims as per accurate assessments
  • Assisting and supporting staff with medication rounds
  • Supporting students that are on placement
  • Supporting newly graduated Registered Nurses
  • Assessing residents and attending to relevant assessments
  • Liaising with allied health staff regarding pain and behaviour management
  • Compilation of ACFI packs and submission in a timely manner with approval of NUM
  • Reporting any concerns to the NUM
  • Ensuring that ACFI claims are truly reflective of resident care needs
  • Monitoring of residents and liaising with the clinical team to identify need for re-submissions in cases of clinical deterioration
  • Predicting of claims and ensuring that appropriate equipment is in place for residents before admission.

Clinical Manager

Portofino Hamilton
10.2017 - 09.2018
  • Portofino Hamilton is a premium aged care and senior living complex that is based in Hamilton
  • It is a brand-new facility that officially opened in December 2017
  • As a Clinical Manager I was responsible for all residents and clinical staff to ensure that optimal care is achieved and delivered efficiently and appropriately
  • I worked with a non-clinical Facility Manager, this has enhanced my clinical skills and judgement as I was part of commissioning the site
  • Before moving on from Portofino we got full accreditation and all 44 standards were met and we were accredited for 3 years
  • Roles and Responsibilities:
  • Setting up of clinical processes and procedures – to date I have formulated 15 site specific processes that were approved for use
  • Creating network links with other Allied health services for support for example palliative care services
  • Assessing and approving residents for admission through reviewing of the ACATs and other relevant documents
  • Going out to the community or health sectors to assess residents for admission
  • Formulation of processes and procedures as required including monitoring tools
  • Interviewing staff for Portofino and being part of the hiring process
  • Mentoring and training of the Care Co-ordinators and Registered Nurses
  • Ensuring that induction and orientation of all staff is smoothly carried out
  • Ensuring that there is a high standard of customer service creating a ‘resort feel’ other than the common Aged Care
  • Identification of potential concerns or risks and taking a proactive approach rather than reactive
  • Ensuring that the environment is safe for residents and staff
  • Ensuring that residents experience satisfactory dining room experience
  • Ensuring that the Specialist Care Residents(Dementia) are stimulated and behaviour management remains effective
  • Compilation of clinical statistics and reporting findings to the FM and following up on findings impacting the residents and the company
  • Monthly/prn review of residents’ weights and implementation of strategies to ensure that adequate nutrition and hydration is achieved
  • Reviewing staffing levels with the FM to ensure that there is a balance as Portofino was taking more admissions
  • Ensuring that ACFIs are submitted on time after reviewing them for accuracy
  • Doing monthly audits as scheduled and addressing any issues identified
  • Development/Implementation of actions to address issues identified through audit process
  • Escalating of clinical concerns as per policy to the Clinical Operations Manager
  • Attend meetings as scheduled-RN meeting done by the CM
  • Ensure assessments, care plan reviews/ case conferences are completed in a timely manner
  • Monitor effectiveness of care plan reviews in analysing critical information as documented in the progress notes e.g
  • Weights, dietary intake, mobility etc
  • Monitoring of Specialised nursing care needs e.g
  • IDC, Diabetes, O2 Therapy
  • Ensure CMAs and relevant restraints are reviewed/ completed by the GP annually
  • Monitor Clinical Care ensuring that all follow up actions are implemented in a timely manner
  • Ensure prn medications are followed up and all GP clinic referrals are clearly documented and followed up
  • Incident/ Infection control monitoring and trending
  • Conduct performance appraisals as scheduled
  • Promote teamwork and customer service, ensuring that the PERSON approach is used
  • Monitor progress of all new admissions and ensure timely and accurate completion of required assessments and care plans
  • Conduct education sessions as scheduled and as needed
  • Ensure that Quality folders are up to date
  • Conduct monthly DD count and return excess
  • Maintaining of stores and ensuring that sufficient stock is available for staff- ordering of stores including required equipment through Vacenti’s policies and procedures
  • Review medication administration process
  • Palliative Care- ensuring that optimal comfort is maintained, emotional support and reassurance to both Care Recipient and NOK
  • Ensuring that Care Recipient and NOK wishes are adhered to
  • Liaising with appropriate health personnel to ensure that optimal care is given
  • Allied Health referrals and follow Up
  • Assessing Care Recipients that are frequent fallers and coming up with strategies to prevent or reduce the impact of falls
  • Escalating relevant incidents as per policy and communicating with health departments such as Public Health Unit, Coroners if need be
  • Monitoring Doctors Rounds and following up changes, ensuring that the NOK have been informed of the outcome of the round
  • Identifying Residents that need specialist treatment and liaising with the GP and NOK
  • Referrals to allied health such as Optometrist, dentist, Audiologist as needed with NOK consent
  • Monitoring hospital transfers and liaising with hospital staff re: handover of care etc
  • Sourcing Education for staff if any gaps are identified
  • Medication Management- ensuring that meds as being administered as per legislation
  • Ensuring that changes are implemented, and new meds commenced in a timely manner
  • On call for all clinical concerns
  • Obtained 3 year accreditation for Portofino.

Clinical Manager

Regis, Sandgate
Lucinda
04.2014 - 10.2017
  • Regis(Lucinda-Sandgate) is a big nursing and residential home; it is subdivided into sections depending on the resident’s care and level of care
  • As a Clinical Manager, I was mainly responsible for approximately 74 residents, sometimes taking up more if required as team work is the backbone of the clinical team
  • Roles and Responsibilities:
  • Report daily to the FM
  • Ensuring smooth transition into the facility of the care recipients and their families
  • Monitoring on going provision of optimum care daily
  • Ensure care plan reviews/ case conferences are completed
  • Monitor effectiveness of care plan reviews in analysing critical information as documented in the progress notes e.g
  • Weights, dietary intake, mobility etc
  • Monitoring of Specialised nursing care needs e.g
  • IDC, PEGS, Diabetes, O2 Therapy
  • Ensure annual/prn completion of assessments
  • Ensure CMAs and relevant restraints are reviewed/ completed by the GP annually
  • Ensuring that Care Recipient Assessments and ACFI documentation is completed in a timely manner
  • Ongoing audits to ensure care plan reviews are completed 3rd monthly as per area schedule
  • Monitor Clinical Care ensuring that all follow up actions are implemented in a timely manner
  • Ensure prn medications are followed up and all GP clinic referrals are clearly documented and followed up
  • Development/Implementation of actions to address issues identified through audit process
  • Incident/ Infection control monitoring
  • Conduct performance appraisals as scheduled
  • Promote teamwork and customer service
  • Monitor progress of all new admissions and ensure timely and accurate completion of required assessments and care plans
  • Monthly/prn review of residents’ weights
  • Attend meetings as scheduled
  • Conduct education sessions as scheduled
  • Ensure duties lists are up to date
  • Conduct weekly DD count and return excess
  • Weekly medication checks
  • Check treatment sheets e.g
  • Observations, B12 schedules
  • Maintaining of stores and ensuring that sufficient stock is available for staff
  • Review medication administration process
  • Follow up on clinical indicators
  • Palliative Care- ensuring that optimal comfort is maintained, emotional support and reassurance to both Care Recipient and NOK
  • Ensuring that Care Recipient and NOK wishes are adhered to
  • Liaising with appropriate health personnel to ensure that optimal care is given
  • Allied Health referrals and follow Up
  • Follow up of complaints and identification of potential complaints/issues and attending to preventative interventions
  • Assessing Care Recipients that are frequent fallers and coming up with strategies to prevent or reduce impact
  • Escalating relevant incidents as per matrix and communicating with health departments such as Public Health Unit, Coroners if need be
  • Attending to Doctors Rounds and following up changes, ensuring that the NOK have been informed of the outcome of the round
  • Identifying Residents that need specialist treatment and liaising with the GP and NOK
  • Referrals to allied health such as Optometrist, dentist, Audiologist as needed with NOK consent
  • Hospital transfers and liaising with hospital staff re: handover of care etc
  • Sourcing Education for staff if any gaps are identified
  • Medication Management- ensuring that meds as being administered as per legislation
  • Ensuring that changes are implemented and new meds commenced in a timely manner
  • Ensuring that Infection Control processed are in place and are understood by all staff.

Masonic Aged Care, MCQ
11.2011 - 01.2014
  • MCQ is a big nursing and residential home
  • It is subdivided into sections depending on the resident’s care need and level of care
  • The home offers palliative and respite and permanent care
  • Roles and responsibilities
  • Allocating work load according to staff
  • Assess, plan, implement, evaluate care being delivered to all residents and making sure it’s within polices
  • Able to deal with emergencies in a timely manner providing safety for all residents
  • Admitting residents coming in for respite and permanent care ensuring that all documents and medications are in order
  • Discharging of residents after respite care ensuring that all necessary documents are given to the family and ensuring med changes are well explained
  • Carrying out assessments regarding ACFI and Care Plan Reviews
  • Liaising with fellow colleagues and relatives with the transfer of residents to hospital
  • Conducting clinical observation and maintaining wellbeing of the residents and acting appropriately when deviation from norm arises
  • Assessment and management of wound care, eye care and catheter care
  • Supporting students on work placements
  • Carrying out nursing care to the highest possible standard according to agreed policies and procedures, and the ANMC Rules and Code of Practice
  • Ensuring that the appropriate practitioner is informed promptly of any complications
  • Competent user of syringe driver, glucometers and oxygen concentrators
  • Able to maintain health and safety of residents and colleagues always by complying with all relevant facility policies and protocols
  • Liaising with the multidisciplinary team to optimise care of residents
  • Maintaining personal contact with residents and meeting their needs on an individual basis
  • Efficient record keeping, filing and report writing
  • Assisting residents in performance of daily activities of living
  • Ensuring accurate documentation and confidentiality are maintained
  • Assisting doctors with procedures
  • Rendering palliative care
  • Attending to ACFI assessments and liaising with ACFI co-ordinator in compilation of relevant documentation
  • Case Conferencing and ensuring follow ups done
  • Attending to audits (medications etc) and submission of same to Care manager
  • Weight reviews and dietician referrals
  • Referrals to speech pathologist and follow ups with recommendations
  • Attending to weekly S8 count check and ensuring excess S8s are sent back to pharmacy
  • Attending to care plan reviews
  • Participating with med assist programme, training students and signing off their competences
  • Ordering of stock

Quirindi Retirement Homes
, NSW
01.2010 - 11.2011
  • Quirindi Retirement Homes is a 68-bed facility that caters for residents on palliative and continued care needs regarding all types of dementia
  • Roles and responsibilities
  • Allocating work load according to staff
  • Assess, plan, implement, evaluate care being delivered to all residents and making sure it’s within polices
  • Able to deal with emergencies in a timely manner providing safety for all residents
  • Carrying out assessments regarding ACFI and Care Plan Reviews
  • Liaising with fellow colleagues and relatives with the transfer of residents to hospitals
  • Conducting clinical observation and maintaining wellbeing of the residents and acting appropriately when deviation from norm arises
  • Assessment and management of wound care, eye care and catheter care
  • Supporting students on work placements
  • Carrying out nursing care to the highest possible standard according to agreed policies and procedures, and the ANMC Rules and Code of Practice
  • Ensuring that the appropriate practitioner is informed promptly of any complications
  • Competent user of syringe driver, glucometers and oxygen concentrators
  • Able to maintain health and safety of residents and colleagues always by complying with all relevant hospital policies and protocols
  • Liaising with the multidisciplinary team to optimise care of patients
  • Maintaining personal contact with residents and meeting their needs on an individual basis
  • Efficient record keeping, filing and report writing
  • Assisting residents in performance of daily activities of living
  • Ensuring accurate documentation and confidentiality are maintained
  • Assisting doctors with procedures
  • Rendering palliative care

Nurse, Charge

Ndlovu Clinic
01.2006 - 12.2009
  • This is one of Victoria Falls busiest clinic as it caters for a wide community
  • The clinic is dedicated entirely to nursing adult, Children and midwifery cases
  • The clinic had 4 male beds, 4 female beds, 4 maternity beds and 1 delivery
  • On average, we used to care for about 20 patients a day with minor and acute conditions
  • I worked 40 hours per week as a Nurse in charge covering all aspects of nursing and midwifery
  • I would contact relevant teams for the transfer of acute patients to the nearest hospitals
  • Roles & Responsibilities
  • Supervising junior staff members
  • Undertaking pre-test screening and counselling for HIV patients
  • Involved in running midwifery led antenatal clinics and parent craft programmes in clinic
  • Community health education
  • Treating minor ailments and referring complicated cases to the nearest hospital
  • Asses, plan, implement and evaluate care being delivered to patients
  • Immunisation of children under 5
  • Collecting, compilation, analysis and interpretation of data and reporting findings to District

Registered Nurse

Victoria Falls medical centre
Victoria Falls , Matebeleland
06.2007 - 01.2009
  • Identifying and prompt reporting of outbreaks of listed infectious diseases
  • Admitting and discharging patients without direct supervision
  • Maintaining the supply and custody of drugs, medicines etc, including keeping of agreed register
  • Ensuring measuring, administration and recording of all drugs and medicines is carried out in accordance with the rules of the ZNMC
  • Facilitating student nurses
  • Protecting the confidentiality of information relating to the Patient and Staff or other agencies
  • Can deal with anxieties of relatives and arranging the support they may need.

Acting Nurse in Charge

Lupane clinic
Lupane , Matebeleland
01.2004 - 10.2006
  • Charge
  • Lupane clinic in Zimbabwe covers a wide population including clients from other districts hence the large population
  • The clinic comprises of 10 male beds, 10 female beds, 4 postnatal beds, 4 antenatal beds and 3 labouring Beds
  • Worked full time and sometimes l was acting nurse in charge
  • The duties at Lupane clinic where the same as at Ndlovu clinic.

Education

No Degree - General Nursing- Diploma

Tsholotsho School of Nursing
Tsholotsho

Skills

  • Written Communication
  • Flexible and Adaptable
  • Team building
  • Active Listening
  • Decision-Making
  • Attention to Detail
  • Multitasking Abilities
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Self-Motivated
  • Staff leadership
  • Quality assurance

Accomplishments

  • Registered Nurse (RN) with the Nursing and midwifery Board of Australia Queensland Nurses Council
  • Registration Number: NMW0001368230 Qualifications
  • Academic: Diploma in General Nursing (2000-2003) Tsholotsho School of Nursing, Zimbabwe

Continual professional education 2022

  • Fraud awareness
  • Budget and finance
  • Code of conduct
  • Mandatory education including elderly abuse, restrictive practices, occupational violence prevention
  • Child safety
  • Difficult conversations
  • DSS Training

Interests

Reading, family, faith, travel

Timeline

Nurse Unit Manager

Gannet
06.2020 - Current

Clinical Nurse

Cooinda House, Qld, ACFI &CNCF
09.2018 - 01.2020

Clinical Manager

Portofino Hamilton
10.2017 - 09.2018

Clinical Manager

Regis, Sandgate
04.2014 - 10.2017

Masonic Aged Care, MCQ
11.2011 - 01.2014

Quirindi Retirement Homes
01.2010 - 11.2011

Registered Nurse

Victoria Falls medical centre
06.2007 - 01.2009

Nurse, Charge

Ndlovu Clinic
01.2006 - 12.2009

Acting Nurse in Charge

Lupane clinic
01.2004 - 10.2006

No Degree - General Nursing- Diploma

Tsholotsho School of Nursing

Locum Nurse

Private Clinic

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Sixolisile Nonhlanhla (Lisi) Mpofu