Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic

Siyab Khan

Yokine,WA

Summary

I am a dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Coles Supermarkets
03.2023 - Current
  • Collaborated with cross-functional and audit teams to ensure consistency and efficiency of cash management
  • Handled customer inquiries, payments, and service requests to build a trusting relationship
  • Undertook 5 stocktakes in the last year with the management team to prevent stock loss and ensure an efficient perpetual inventory system.

Macquarie University
01.2023 - 01.2024
  • Engaged in multiple workshops of the Economics Society to test macroeconomic models
  • Engaged in 3 research projects with faculty members in energy markets like Snowy Hydro
  • Assisted in mentoring programs initiated by professionals.

Cumberland City Council, Sydney
01.2022 - 01.2023
  • Engaged in constituent services, helped residents navigate local government services, addressed concerns, and advocated for solutions to community issues
  • Engaged with the community through town hall meetings, public hearings, and other forums
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

Customer Service Cashier

KFC North Ryde
01.2021 - 01.2022
  • Process orders through the point-of-sale (POS) system efficiently and accurately
  • Address customer concerns promptly and find appropriate resolutions, whether through refunds, replacements, or other corrective actions
  • Prioritize tasks efficiently, especially during peak hours, to minimize wait times and ensure timely service to customers.

Education

Bachelor of Applied Finance -

MACQUARIE UNIVERSITY
01.2025

Bachelor of Commerce (Economics) -

UNIVERSITY OF WESTERN AUSTRALIA
01.2025

Skills

  • Customer Service
  • Quality Assurance
  • Client Relations
  • Product Sales
  • Cash Handling
  • Stock-takes
  • Hospitality
  • Reception
  • Microsoft Office Suite
  • Clerical Support

Languages

English (Fluent)
Hindi (Fluent)
Urdu (Fluent)
Pashto (Intermediate)

Personal Information

Title: CUSTOMER SERVICE SPECIALIST

References

  • Jenny Mak, Coles Top Ryde / CS Manager, +61 422 635 868
  • Safiyyah Khan, Council Officer, +61 450 675 991
  • Dr. Syed Waqas, Macquarie University / Post-Doc, +61 402 925 816
  • Dikhshya Mahat, Store Manager - KFC, +61 450 675 991

Timeline

Customer Service Representative

Coles Supermarkets
03.2023 - Current

Macquarie University
01.2023 - 01.2024

Cumberland City Council, Sydney
01.2022 - 01.2023

Customer Service Cashier

KFC North Ryde
01.2021 - 01.2022

Bachelor of Applied Finance -

MACQUARIE UNIVERSITY

Bachelor of Commerce (Economics) -

UNIVERSITY OF WESTERN AUSTRALIA

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Siyab Khan