SIYAROSE KALAPURAKKAL RAJAN
Ripley,QLD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
IT Field Service Technician
Shell QGC
Brisbane, Queensland
09.2020 - 09.2021
- Recommended changes or enhancements that could improve the reliability of customer's IT infrastructure.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
- Performed administrative tasks such as maintaining accurate records of work performed for clients and customers.
- Maintained inventory records of all equipment used by customers and clients.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
Education
Bachelor of Engineering - Biomedical Engineering
Anna University
04-2016
Skills
- Network troubleshooting
- Hardware repair
- Inventory management
- Technical documentation
- System upgrades
- Customer service
- Parts ordering
Accomplishments
Skill assessment from Engineers Australia
Timeline
IT Field Service Technician
Shell QGC
09.2020 - 09.2021
Bachelor of Engineering - Biomedical Engineering
Anna University
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