Ceclilia Chen
HOMEBUSH,NSW
Summary
Proven expertise in accounts payable and exceptional customer service, honed at South Pack Laboratories Pty Ltd. Excelled in managing high-stress situations and resolving disputes, enhancing client loyalty. Skilled in data entry and active listening, significantly contributing to accurate financial reporting and effective communication. Achievements include streamlining payment processes and fostering strong vendor relationships.
Diligent [Desired Position] with solid background in managing accounts payable processes efficiently. Adept at ensuring accurate invoice processing and timely payments to vendors, contributing to smooth financial operations. Demonstrated expertise in using accounting software and maintaining detailed financial records.
Overview
5
5
years of professional experience
Work History
Accounts Payable Clerk
South Pack Laboratories Pty Ltd
01.2023 - 01.2025
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Administrative Assistant-Internship
K & J Accounting Services
01.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Phoenix Beauty Group
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
M.D. - Professional Accounting
07-2012
Bachelor of Science - Accounting
07-2010
Skills
- Data entry
- Customer service
- Active listening
- Accounts payable
Languages
English
Professional Working
Timeline
Accounts Payable Clerk - South Pack Laboratories Pty Ltd
01.2023 - 01.2025
Administrative Assistant-Internship - K & J Accounting Services
01.2022 - 12.2022
Customer Service Representative - Phoenix Beauty Group
01.2020 - 12.2021
University of New South Wales - M.D., Professional Accounting
Xiamen University - Bachelor of Science, Accounting
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