Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Siyu Yu

Sydney

Summary

Student Visa (Valid until 31 March 2027; no work hour restriction during vacation)

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail & Customer Service Assistant (Casual)

Xianju County Kairui Crafts Co., Ltd.
06.2020 - 08.2025
  • Assisted the family business on a casual basis during university and holidays.
  • Supported online customer communication, responding to inquiries from Yiwu market buyers and international clients in Europe.
  • Helped with order processing, packaging, and quality checks to ensure timely delivery.
  • Assisted with in-store retail and seasonal sales during peak periods.
  • Maintained positive customer relationships by providing friendly service and handling basic after-sales questions.

Part Time Bartender& Customer Service (Casual)

Suzhou Hilltop Livehouse
05.2024 - 01.2025
  • Provided excellent customer service, taking orders and assisting guests to ensure a positive experience during special events, nights, and weekends.
  • Managed cash and POS transactions accurately during busy shifts.
  • Assisted with stock management and maintaining bar cleanliness and organization.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Brand Promotion & Customer Engagement Intern

SATURNBIRD Coffee
01.2023 - 07.2024
  • Distributed promotional materials and engaged with customers to maintain brand image.
  • Assisted with stock preparation and event organization.
  • Skilled at working independently and collaboratively in a team environment.

Event Support& Customer Assistance Intern

Yilook Art Festival -LOOKURATING Studio
01.2022 - 01.2023
  • Greeted visitors, checked tickets, guided audience, and ensured a smooth visitor experience.
  • Maintained exhibition areas and assisted with setup and teardown.
  • Demonstrated teamwork and service-oriented mindset in a fast-paced environment.


Education

Bachelor of Arts - English And Communication Studies

University of Liverpool -Suzhou Campus
Suzhou, China
08-2024

Skills

  • Customer Service
  • Cash Handling & POS
  • Stock Replenishment
  • Teamwork
  • Communication& Complaint handling
  • Friendly and patient

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RCG)

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Part Time Bartender& Customer Service (Casual)

Suzhou Hilltop Livehouse
05.2024 - 01.2025

Brand Promotion & Customer Engagement Intern

SATURNBIRD Coffee
01.2023 - 07.2024

Event Support& Customer Assistance Intern

Yilook Art Festival -LOOKURATING Studio
01.2022 - 01.2023

Retail & Customer Service Assistant (Casual)

Xianju County Kairui Crafts Co., Ltd.
06.2020 - 08.2025

Bachelor of Arts - English And Communication Studies

University of Liverpool -Suzhou Campus
Siyu Yu