Siyu Yu
Sydney
Summary
Student Visa (Valid until 31 March 2027; no work hour restriction during vacation)
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail & Customer Service Assistant (Casual)
Xianju County Kairui Crafts Co., Ltd.
06.2020 - 08.2025
- Assisted the family business on a casual basis during university and holidays.
- Supported online customer communication, responding to inquiries from Yiwu market buyers and international clients in Europe.
- Helped with order processing, packaging, and quality checks to ensure timely delivery.
- Assisted with in-store retail and seasonal sales during peak periods.
- Maintained positive customer relationships by providing friendly service and handling basic after-sales questions.
Part Time Bartender& Customer Service (Casual)
Suzhou Hilltop Livehouse
05.2024 - 01.2025
- Provided excellent customer service, taking orders and assisting guests to ensure a positive experience during special events, nights, and weekends.
- Managed cash and POS transactions accurately during busy shifts.
- Assisted with stock management and maintaining bar cleanliness and organization.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Brand Promotion & Customer Engagement Intern
SATURNBIRD Coffee
01.2023 - 07.2024
- Distributed promotional materials and engaged with customers to maintain brand image.
- Assisted with stock preparation and event organization.
- Skilled at working independently and collaboratively in a team environment.
Event Support& Customer Assistance Intern
Yilook Art Festival -LOOKURATING Studio
01.2022 - 01.2023
- Greeted visitors, checked tickets, guided audience, and ensured a smooth visitor experience.
- Maintained exhibition areas and assisted with setup and teardown.
- Demonstrated teamwork and service-oriented mindset in a fast-paced environment.
Education
Bachelor of Arts - English And Communication Studies
University of Liverpool -Suzhou Campus
Suzhou, China08-2024
Skills
- Customer Service
- Cash Handling & POS
- Stock Replenishment
- Teamwork
- Communication& Complaint handling
- Friendly and patient
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Part Time Bartender& Customer Service (Casual)
Suzhou Hilltop Livehouse
05.2024 - 01.2025
Brand Promotion & Customer Engagement Intern
SATURNBIRD Coffee
01.2023 - 07.2024
Event Support& Customer Assistance Intern
Yilook Art Festival -LOOKURATING Studio
01.2022 - 01.2023
Retail & Customer Service Assistant (Casual)
Xianju County Kairui Crafts Co., Ltd.
06.2020 - 08.2025
Bachelor of Arts - English And Communication Studies
University of Liverpool -Suzhou Campus