Retail & Customer Service Assistant (Casual)
Xianju County Kairui Crafts Co., Ltd.
06.2020 - 08.2025
- Assisted the family business on a casual basis during university and holidays.
- Supported online customer communication, responding to inquiries from Yiwu market buyers and international clients in Europe.
- Helped with order processing, packaging, and quality checks to ensure timely delivery.
- Assisted with in-store retail and seasonal sales during peak periods.
- Maintained positive customer relationships by providing friendly service and handling basic after-sales questions.