Siyuan Huang
Melbourne
Summary
Versatile and achievement-oriented professional with a background at Apex Care, adept in psychosocial rehabilitation and office administration. Excelled in reducing patient anxiety and enhancing store performance through strategic planning and empathetic support. Skilled in client consultations and computer applications, consistently improving operational efficiency and patient well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Metal Health Support Worker
Apex Care
10.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Style Advisor
Zegna
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reduced discrepancies in inventory counts by performing regular audits and reconciliations.
Assistant Store Manager
SMCP Group
05.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Administrative Assistant
Ouyen Club
10.2015 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Diploma - Mental Health
JTI(Job Training Institute)
Melbourne, VIC12-2024
Dipolma - Marketing&communication
RMIT University
Melbourne, VIC07-2022
Certificate IV - Patisserie
William Angliss Institute of TAFE
Melbourne, VIC08-2018
Hight School - Year10-Year12
P-12 College
Ouyen, VIC10-2015
Skills
- Medication monitoring
- Client consultation
- Computer skills
- Social skills training
- Office administration
- Psychosocial rehabilitation
Certification
- ServSafe Food Handler's Certification
- First Aid/CPR Certification
- NDIS Worker screener
- Working with Children check
Timeline
Metal Health Support Worker
Apex Care
10.2024 - Current
Style Advisor
Zegna
05.2023 - Current
Assistant Store Manager
SMCP Group
05.2022 - 05.2023
Administrative Assistant
Ouyen Club
10.2015 - 11.2021
- ServSafe Food Handler's Certification
- First Aid/CPR Certification
- NDIS Worker screener
- Working with Children check
Diploma - Mental Health
JTI(Job Training Institute)
Dipolma - Marketing&communication
RMIT University
Certificate IV - Patisserie
William Angliss Institute of TAFE
Hight School - Year10-Year12
P-12 College
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