Sommer Appleton

During my time at Medimobile I have gained skills within the HR & Recruitment, Accounts Receivable & Logistics departments, overseeing the successful delivery of over 200,000 immunisations yearly. A more detailed description of my role is listed below:

• Assisted in the successful application of ISO9001 certification in Quality Assurance
• Trained new hires in company policies, standard operating procedures, and software systems
• Updated reports, managed accounts, and generated reports for company database and clientele.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Monitored logistics performance and identified improvement opportunities.

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Answered central telephone system and directed calls accordingly.