SK Hossain
Sydney
Summary
Security Supervisor with extensive experience at Wilson Security, specializing in CCTV monitoring and team leadership. Demonstrated success in improving safety protocols and incident reporting, promoting professionalism within teams. Expertise in risk assessment and employee relations, ensuring compliance and effective emergency management. Focused on optimizing security operations and enhancing client satisfaction. Coordinated Security Supervisor with 1 year of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Supervisor
Wilson Security
03.2025 - Current
- Conducted regular facility patrols to identify and deter security threats.
- Monitored alarm systems and CCTV footage for immediate response to alerts.
- Recorded detailed incident reports documenting occurrences for thorough review.
- Enforced access control policies and visitor management procedures for enhanced security.
- Supervised performance of security staff, ensuring compliance with safety regulations.
- Managed team of security officers, providing guidance to promote professionalism.
- Prepared comprehensive reports informing management of security activities and incidents.
- Maintained vigilance through consistent monitoring of facility operations.
Corporate Concierge
Wilson Security
06.2023 - 02.2025
- Conducted research to identify solutions for client-specific challenges and inquiries.
- Spearheaded event planning initiatives, ensuring seamless execution of corporate meetings and conferences.
- Implemented standardized procedures to improve response time for client requests within concierge team.
- Coordinated facility maintenance tasks to uphold a clean and welcoming environment for all visitors.
- Developed relationships with vendors to negotiate favourable terms for client services.
- Provided personalized assistance to corporate clients, proactively addressing their needs to enhance satisfaction.
- Addressed customer inquiries with timely responses through phone, email, and in-person interactions.
- Handled customer complaints effectively, ensuring guest satisfaction and retention.
Customer Service Supervisor
Woolworth's Group
08.2021 - 03.2023
- Cultivated a positive work environment by fostering open communication and team collaboration.
- Resolved escalated customer issues promptly, enhancing overall satisfaction.
- Coached employees to navigate daily tasks and complex challenges effectively.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Conducted regular quality assurance checks on customer interactions to uphold company standards.
- Championed a customer-centric approach, promoting empathy in client interactions.
- Collaborated with departments to address recurring customer concerns, improving service quality.
- Provided support at front desk during employee absences to maintain workflow.
Customer Service Representative
BP Petrol Station
06.2020 - 11.2022
- Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
- Responded to customer inquiries regarding products, services, and company information.
Line Operator
Medipaq
02.2020 - 01.2022
- Loaded and unloaded products from conveyor line, lifting up to 50 pounds routinely.
- Communicated across departments for coordination during shift transitions and critical updates.
- Followed job order specifications for product dimensions, tolerances, and operation sequences.
- Provided feedback to supervisors on potential issues affecting production efficiency.
- Adhered to best practices for operating production equipment.
- Minimized machine downtime by escalating technical problems to maintenance personnel.
- Adjusted machine feed and speed to resolve malfunctions effectively.
- Calibrated equipment to ensure quality production and compliance with standards.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 80 pounds.
Supply Chain Executive
Ahmed Group - Textile Mills
05.2017 - 11.2019
- Established risk management strategies that identified potential supply chain issues and implemented mitigation plans.
- Executed cost reduction initiatives in end-to-end supply chain, enhancing profitability.
- Utilized advanced analytics tools to detect trends and risks, enabling proactive decision-making.
- Ensured compliance with regulations by monitoring global trade practices and maintaining customs documentation.
- Identified cost-effective shipping modes, achieving significant savings on logistics expenses.
- Aligned supply chain strategies with business goals through collaboration with sales and marketing departments.
- Reduced supply chain disruptions by forming strategic partnerships with key suppliers.
- Streamlined procurement processes via a centralized purchasing system, lowering lead times and costs.
Education
Master of Science - Business Information Systems
Torrens University Australia
Sydney, NSW01-2023
BBA - Marketing & International Business
North South University
Dhaka, Bangladesh 01-2018
Higher Secondary Degree - Mathematics And Accounting
British Council
Dhaka, Bangladesh 01-2012
School - Commerce, Accounting, Economics, Maths, English
British Council
Dhaka, Bangladesh 01-2009
Skills
- Team leadership and management
- CCTV monitoring and analysis
- Daily incident reporting
- Staffing and scheduling strategies
- Security screening processes
- Risk assessment and analysis
- Incident investigation techniques
- Policy enforcement strategies
- Relationship management skills
- Security officer training programs
- AED and emergency response training
- Fire safety training programs
Accomplishments
- Supervised 6 security guards and officers.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed - Driver's Licence
- Licensed - First AID
- Licensed - White Card
- Licensed - Working with Children
- Licensed - Security 1AE
- Licensed - RSA & RCG
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Security Supervisor
Wilson Security
03.2025 - Current
Corporate Concierge
Wilson Security
06.2023 - 02.2025
Customer Service Supervisor
Woolworth's Group
08.2021 - 03.2023
Customer Service Representative
BP Petrol Station
06.2020 - 11.2022
Line Operator
Medipaq
02.2020 - 01.2022
Supply Chain Executive
Ahmed Group - Textile Mills
05.2017 - 11.2019
Master of Science - Business Information Systems
Torrens University Australia
BBA - Marketing & International Business
North South University
Higher Secondary Degree - Mathematics And Accounting
British Council
School - Commerce, Accounting, Economics, Maths, English
British Council
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