c s
Glenwood,NSW
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency- driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Administration
Royal Agricultural Society Of NSW
12.2023 - Current
- Managed vendor relationships to ensure timely delivery of goods and services for events.
- Collaborated with cross-functional teams to develop engaging event programming tailored to target audiences.
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Maintained accurate financial records, tracking expenses and revenue for each event with precision.
- Fostered strong relationships with clients, leading to repeat business and positive referrals within the industry.
- Implemented innovative solutions for common operational challenges faced during large-scale events.
- Coordinated pre-event site inspections, addressing any concerns or adjustments needed prior to the day-of execution.
- Established clear communication channels among team members, vendors, and clients throughout the entire planning process.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Reviewed event bills to confirm accuracy and approve payment.
- Inspected event facilities to confirm conformance to customer requirements.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Enhanced customer satisfaction by providing timely and accurate technical support for POS systems.
- Assisted customers with technical support inquiries.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Improved system efficiency by troubleshooting and repairing POS hardware and software issues.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as [Number] guests.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Managed event calendar and planning stages to effectively handle as many as [Number] jobs per month.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Oversaw event operations to keep running smoothly.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Collaborated with vendors to secure necessary event services and supplies.
- Enhanced attendee experience by seamlessly coordinating event logistics and managing on-site operations.
- Managed financial aspects of events, including budget creation, tracking, and reporting for optimal resource allocation.
- Successfully managed multiple concurrent projects while maintaining attention to detail in all aspects of event planning.
- Developed detailed event reports, documenting all aspects of each event.
Receptionist
Royal Agricultural Society Of NSW
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Storeperson
Royal Agricultural Society Of NSW
03.2023 - 05.2023
- Set up reorganized store room
- Introduced and implemented new processes to work within a very strict time frame
- Evaluated internal needs for event supply and developed plans for maintaining optimal supply levels for the year and next event
- Coordinating event logistics with suppliers
- Exceptional attention to detail and time management
- Worked autonomously handled the storee and admin for the show single handledly
- Managed procurement requests and acted point person for the departments on logistics, hardware, and software needs
- Communicated with supervisors and other departments to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
- Input, analyzed and reported on data covering all aspects of procurement operations.
Administration Officer
Rapala VMC
03.2021 - 01.2022
- Developed and implemented policy and procedure updates to improve workflow and productivity
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Kept documentation and records accurate
- Managed phone and email correspondence and handled incoming and outgoing mail
- Established administrative work procedures to track staff's daily tasks
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Scheduled and coordinated with drivers to facilitate efficient routes and timely deliveries
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Managed customer accounts and invoicing.
Warehouse Manager /Administrator
All Shutters And Blinds
11.2020 - 03.2021
- Developed and implemented policy and procedure updates to improve workflow and productivity
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Set appointments with salespeople and potential customers
- Utilized CRM system to track and manage leads, keeping appointments organized
- Kept documentation and records accurate
- Managed phone and email correspondence and handled incoming and outgoing mail
- Established administrative work procedures to track staff's daily tasks
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Scheduled and coordinated with drivers to facilitate efficient routes and timely deliveries
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Managed customer accounts and invoicing
- Directed dispatching, routing, and tracking of 6 fleet vehicles
- Prepared PowerPoint presentations for senior-level staff with attention to detail
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
Sales Assistant /Procurement Officer
Obrien's Glass
10.2017 - 11.2020
- Fielded customer complaints and facilitated negotiations, resolved issues, and reached mutual conclusions
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff
- Achieved or exceeded company-defined sales quotas
- Researched and identified potential new suppliers to increase vendor base
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries
- Developed and strengthened supplier relationships
- Used ASX to authorize and monitor purchase orders and consumables
- Facilitated resolution of vendor disputes and discrepancies
- Coordinated paperwork, updated spreadsheets, and maintained
- Cultivated strong relationships with vendors to maintain and improve levels of customer service
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors
- Assessed areas of service concern and developed improvement plans
- Sourced vendors, built relationships, and negotiated prices
- Trained purchasing staff to improve the effectiveness of purchasing operations
- Identified and targeted critical procurement issues, saving over $15,000
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Trained new staff on job duties, company policies, and safety procedures
- Coordinated the dispatching of Multiple drivers across Australia to accomplish daily delivery requirements
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws
- Entered daily data in computer systems and documented office activities
- Conferred with managers, sales teams, and engineering personnel to revise plans
- Handled complaints and questions
- Utilized CRM system to track and manage leads, keeping appointments organized
- Coordinated driver dispatch to accomplish daily delivery requirements
- Dealt with sensitive information liaised between customers insurance and others
Sales Assistant
Spotlight
10.2015 - 10.2017
- Trained new employees on customer service, money handling and organizing strategies
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Selected correct products based on customer needs, product specifications and applicable regulations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Managed day-to-day department operations with effective workflow coordination
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Stocked shelves, racks and cases with new or transferred merchandise
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Processed customer returns to manage smooth refunds and exchanges following store procedures
- Managed efficient cash register operations
- Used POS system to process sales, returns, online orders, and gift card activations
- Merchandising
Education
Diploma - Events Management
TAFE NSW
2024
Certificate IV: Procurement, And Contracts -
TAFE
12.2022
Bachelor of Arts - English
Western Sydney University
Sydney, NSW06.2016
Certificate III: Events -
TAFE NSW
Sydney, NSW12.2009
Sydney Certificate II: Information Technology -
Tafe
12.2008
Skills
- Vendor Relationships
- Customer Relations
- Sales
- Database Management
- Merchandising
- POS systems
- CRM / ASX
- Complaint Management
- Business Operations Understanding
- Verbal and Written Communication
- Database Administration
Certification
- First Aid/CPR Certified
- RSA Certified
Timeline
Food & Beverage Administration
Royal Agricultural Society Of NSW
12.2023 - Current
Receptionist
Royal Agricultural Society Of NSW
07.2023 - Current
Storeperson
Royal Agricultural Society Of NSW
03.2023 - 05.2023
Administration Officer
Rapala VMC
03.2021 - 01.2022
Warehouse Manager /Administrator
All Shutters And Blinds
11.2020 - 03.2021
Sales Assistant /Procurement Officer
Obrien's Glass
10.2017 - 11.2020
Sales Assistant
Spotlight
10.2015 - 10.2017
Diploma - Events Management
TAFE NSW
Certificate IV: Procurement, And Contracts -
TAFE
Bachelor of Arts - English
Western Sydney University
Certificate III: Events -
TAFE NSW
Sydney Certificate II: Information Technology -
Tafe
- First Aid/CPR Certified
- RSA Certified
Similar Profiles
Sarthak GuptaSarthak Gupta
Food and Beverage Attendant at Royal Agricultural Society of NSWFood and Beverage Attendant at Royal Agricultural Society of NSW
Siyuan FengSiyuan Feng
Volunteer at Royal Agricultural Society Of NSWVolunteer at Royal Agricultural Society Of NSW
Rueben NevelingRueben Neveling
Food and Beverage Attendant at Royal Agricultural Society Of NSWFood and Beverage Attendant at Royal Agricultural Society Of NSW