I am looking for a position within the customer service industry. I am a skilled and qualified individual and I take pride in all aspects of my job role. I am highly organised, and can complete all tasks efficiently and effectively.
Overview
19
19
years of professional experience
Work History
Educator
YA Early Learning Centre
Tahmoor
10.2024 - Current
Programming
Help children with daily routines such as toileting, dressing, eating and sleeping
Perform basic first aid in emergencies
Collaborated with parents to discuss student progress and address concerns.
Maintained compliance with safety regulations and best practices in childcare settings.
Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Organized activities and resources to promote student engagement in learning.
Communicated with parents and guardians about student daily activities, behaviors and related issues.
Assistant Manager
Olivers Real Food
Pheasants Nest
01.2023 - 10.2024
Weekly/ Monthly Stocktake
Placing weekly orders
Registers
Money handeling
Customer service
Meal preparation/
Cooking
Cleaning
Making smoothies/Juices
Barista
Drive Thru Experience
Resolved conflicts between team members in an effective manner.
Educator
Bermagui Little Lambs
Bermagui
01.2017 - 01.2023
Prepare play and learning materials and set up the children's environment
Maintain a safe, clean and appealing environment
Help children with daily routines such as toileting, dressing, eating and sleeping
Guide children's behaviour and social development
Perform basic first aid in emergencies
Supervise children's play, ensuring their physical safety at all times
Educator
Little Possums
01.2017 - 12.2017
Prepare play and learning materials and set up the children's environment
Supervise children's play, ensuring their physical safety at all times
Help children with daily routines such as toileting, dressing, eating and sleeping
Guide children's behaviour and social development
Prepare light snacks and meals
Maintain a safe, clean and appealing environment
Perform basic first aid in emergencies
Educator
Early Expressions Child Care
01.2015 - 12.2015
Prepare play and learning materials and set up the children's environment
Supervise children's play, ensuring their physical safety at all times
Help children with daily routines such as toileting, dressing, eating and sleeping
Guide children's behaviour and social development
Prepare light snacks and meals
Maintain a safe, clean and appealing environment
Perform basic first aid in emergencies
Pick and Pack
Cahill Transport
01.2015 - 12.2015
Manual unload of containers
Manual and machine cleaning
Operate pallet wrapping machine
Assist in weekly stocktake
Receptionist
Tharawal Land Council
01.2014 - 12.2014
Dealing with customer enquiries
Appointment management for case workers
Assisted with event management
Meeting management, including booking meeting rooms, meal requirements
Prepare for board meetings
Document/policy management
Data entry
Ensuring adequate stationary for the office
Filing
Collection of applications for interviews
Administrative Assistant (traineeship)
Campbelltown City Council
Campbelltown
01.2012 - 12.2013
Provide daily assistance to the manager
High level of administrative support to other administrative assistants
Distribution of mail for the Financial Services sector
General assistance to the Revenue team
General assistance to the Accounts Payable team
Timesheet scanning for the payroll team
Assistance in small and large scale mail outs for the section
Process purchase orders in a timely manner
Assist with organising informal section events
Manage office equipment for the section
Screen telephone enquiries, redirect or take messages as appropriate
Maintain a smooth office environment
Maintain meeting room requirements
Registering of Building Maintenance Requests for the section
Typing and filing as necessary
Meet and greet external guests
Administrator/Receptionist
Tharawal Aboriginal Co.
01.2010 - 12.2011
Dealing with customer enquiries (face to face & telephone)
Appointment management for case workers
Assisted with event management
Meeting management, including booking meeting rooms, meal requirements
Prepare for board meetings
Document/policy management
Data entry
Ensuring adequate stationary for the office
Filing
Collection of applications for interviews
Customer Service Assistant (Casual)
Bayview Hotel, Waterfront Hotel, Brown Jug
01.2007 - 12.2008
Provided exceptional customer service in a fast-paced bar environment.
Restocking of supplies and ingredients.
Maintained cleanliness and organization of the bar area during shifts.
Engaged with customers.
Greeted customers and provided excellent customer service.
Developed good working relationships with fellow employees through effective communication.
Poured wine, beer, and cocktails for patrons.
Education
Diploma - Early Childhood and Education Care
Ectarc
10.2022
Certificate IV - Business Administration
My Gateway
Certificate III - Business Administration
Aboriginal Employment Strategy
Certificate III - Children's Services
Ectarc
RSA & RCG -
Australian Training Solutions
School Certificate -
Skills
Cash handling
Customer service
Food preparation
Time management
Team player with positive attitude
Reliable team player
References
Debbie Lamb, Owner, Little Lambs Preschool, 1 Belbrook Crescent, Wallaga Lake, NSW, 2546, 02 64934487, ash@littlelambspreschool.com.au
Ashley Lamb, Owner, Little Lambs Preschool, 1 Belbrook Crescent, Wallaga Lake, NSW, 2546, 02 64934487, ash@littlelambspreschool.com.au
Nominated Supervisor at KidCademy Early Learning Centre/PlayPatch Early Learning CentreNominated Supervisor at KidCademy Early Learning Centre/PlayPatch Early Learning Centre
Diploma Educator at Playnest Early Learning (Formerly Bright Future Early Education Centre)Diploma Educator at Playnest Early Learning (Formerly Bright Future Early Education Centre)