- Passionate tech enthusiast with interests in AI, app development
- Youth mentor, committed to guiding and empowering our youth
- Dedicated to health through surfing, gym, and outdoor recreation
- Advocate for balancing mental, emotional, and physical well-being
Justin Mitchell
Sunshine Coast
Summary
Strategic and solutions-focused Market Services Manager with over 18 years’ experience leading national operations, streamlining systems, and enhancing ICT service delivery across complex, multi-site environments. Proven ability to lead through change, demonstrated by being the sole staff member retained during the Belgotex Australia-NZ head office merger—trusted for operational leadership, cross-functional knowledge, and stabilising influence during transformation.
Expert in aligning ICT strategy with business needs, coordinating international procurement from 12 global suppliers, and managing the full lifecycle of systems, data, and service performance across departments. Adept at implementing best-practice frameworks, improving reporting infrastructure, and fostering strong stakeholder relationships across sales, logistics, finance, and executive leadership.
Recognised by teams nationwide as a go-to resource for problem-solving, pricing, troubleshooting, and operational direction. A collaborative, respected leader with a commitment to service excellence, business continuity, and continuous improvement—driving results through sound judgment, data-led decision-making, and inclusive leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Market Services Manager
Belgotex Floor Coverings
02.2017 - Current
- Lead national Market Services operations, aligning departmental strategy with company objectives across purchasing, logistics, customer service, and data analysis.
- Manage procurement from 12 international suppliers, optimising supply chain performance and securing competitive pricing.
- Implement process improvements and data-led strategies that boosted productivity, reduced waste, and enhanced customer satisfaction.
- Coordinate with internal departments to streamline workflows, improve reporting accuracy, and support executive decision-making.
- Recruit, train, and lead high-performing teams, setting clear performance goals and fostering a culture of accountability and continuous improvement.
- Maintain strong vendor and customer relationships, driving service excellence and operational resilience.
- Manage budgets, resources, and compliance requirements to ensure efficient and cost-effective operations.
I.T., Equipment & Project Manager
Dental Centre Group
09.2010 - 02.2017
- Oversaw operations and infrastructure for 9 dental practices across Queensland, ensuring seamless IT, equipment, and facility performance.
- Led end-to-end project management for site renovations, equipment upgrades, and compliance initiatives—delivering results on time and within budget.
- Managed procurement, contractor negotiations, and cross-functional coordination to maintain high standards of service delivery.
- Provided technical oversight, risk mitigation, and performance reporting to executive stakeholders.
- Drove continuous improvement by analysing project data, streamlining workflows, and aligning outcomes with strategic business goals.
Education
Diploma - Business Management
Target Training
01.2013
Multimedia & IT Certifications -
Varsity College
01.2000
Skills
- Leadership & Team Development
- Strategic Operational Management
- Business Process Improvement
- Advanced Data Analysis & Reporting
- ICT & Project Management
- Procurement & Supply Chain Coordination
- Stakeholder Engagement & Communication
- Customer Service Excellence
- Risk & Compliance Oversight
- Training, Coaching & Staff Performance
Certification
- Diploma in Business Management
- A+ (IT Technician)
- N+ (Network Technician)
Interests
Timeline
Market Services Manager
Belgotex Floor Coverings
02.2017 - Current
I.T., Equipment & Project Manager
Dental Centre Group
09.2010 - 02.2017
Diploma - Business Management
Target Training
Multimedia & IT Certifications -
Varsity College
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