Eloise Benson
Paddington,QLD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing professional engages with students to promote love of learning. Fosters creative environment, designing lesson plans and assessing student progress. Valuable educator passionate about art and art history.
Overview
10
10
years of professional experience
Work History
Receptionist
Morgans Financial Limited
02.2022 - Current
- Delivered accurate phone messages to personnel with prompt written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided support with scanning, filing, binding, laminating and assisted multiple departments with projects
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Made sure clients were always greeted with a smile and assisted to ensure they had a great experience at all meetings and visits
- Managing internal events through creating invites, assisting with PowerPoint presentations, binding relevant documentation, organising catering, and managing RSVP lists
- Managed leads and potential clients for the company by being the first point of contact for Morgans head office
- Prepared statements and reports for clients, including retrieving dividends from registries, generating salesforce reports
- Rookie of the Year Award 2022
Nanny
Private
11.2019 - 12.2021
- Engaged with children to create nurturing, safe environments to promote emotional, social, and intellectual growth
- Aided with bathing, dressing, teeth brushing and toilet training to promote healthy personal hygiene and good oral health
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Regulated children's schedules to balance rest, learning and play
- Built relationships with and encouraged social development within children by discussing school, friends, and favourite activities
- Followed routines to foster stability and structure in children's lives while parents were away
- Helped children complete homework and special assignments daily to support academic performance
- Taught children safe behaviour such as seeking adult assistance when crossing street and avoiding contact with unsafe objects
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities
- Went on family vacations to provide daily childcare services
- Coordinated after-school activities and transportation for practices and events.
Receptionist
Stepz Fitness
06.2019 - 11.2019
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Team Supervisor
Betty's Burgers
12.2018 - 07.2019
- Communicated with customers to assist and promote outstanding experiences
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize group productivity
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Followed restaurant guidelines regarding food safety and hygiene to prevent illness
- Collected money, made change, and counted out register at end of shift.
Quality Assurance Manager & Administration
Harrowsmiths International Pty Ltd
12.2016 - 07.2018
- Investigate product complaints and prepare documentation and submissions to appropriate regulatory agencies as necessary
- Review all regulatory agency submission materials to ensure timeliness, accuracy, comprehensiveness, or compliance with regulatory standards
- Manage activities such as audits, regulatory agency inspections, or product recalls
- Answer phone calls and direct calls to appropriate parties or take messages
- Process payroll information
- Compile, transcribe, and distribute minutes of meetings
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports.
Team Member
McDonald's Toombul II
04.2014 - 09.2015
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Direct Customer Service, meeting and interacting with hundreds of customers ensuring they have the best experience possible Drive-Thru, a fast-paced environment that required high levels of energy, and fantastic.
Education
Certified in First Aid and First Aid in an education setting -
Australia Wide First Aid
2021 -
William Angliss Institute
2017 -
HACCP
Diploma of Business -
Clayfield College
Clayfield, QLDHigh School Diploma -
Clayfield College
01.2016
Skills
- Proficient with MS Word and MS Excel
- Fast Leaner
- People-oriented
- Friendly
- Reliable
- Attention to Detail
- Creative Thinking
- Administrative Support
- Student engagement
- Multitasking Abilities
- Adaptability and Flexibility
- Skilled in working with children
Accomplishments
- Collaborated with the Morgans Foundation in organising and promoting staff volunteering days, suggesting new charity concepts, administrative duties, board meeting minutes & successfully hosting small charity events with causes close to my heart.
- Achieved Rookie of the Year at Morgan Financial Ltd,. "“Ellie is an outstanding person to have as the face of Morgans Brisbane on our Reception desk, Ellie is always happy to help out and nothing is ever too much trouble."
Notes
I am a holder of a Blue Card License
Timeline
Receptionist
Morgans Financial Limited
02.2022 - Current
Nanny
Private
11.2019 - 12.2021
Receptionist
Stepz Fitness
06.2019 - 11.2019
Team Supervisor
Betty's Burgers
12.2018 - 07.2019
Quality Assurance Manager & Administration
Harrowsmiths International Pty Ltd
12.2016 - 07.2018
Team Member
McDonald's Toombul II
04.2014 - 09.2015
Certified in First Aid and First Aid in an education setting -
Australia Wide First Aid
2021 -
William Angliss Institute
2017 -
HACCP
Diploma of Business -
Clayfield College
High School Diploma -
Clayfield College
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