Selena Khuth-Lopes
Spring Farm,NSW
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A personal aim of mine is to enhance service by gaining more experience in other industries.
Overview
9
9
years of professional experience
Work History
Waitress/Crew Trainer
Mount Annan Chinese
04.2016 - Current
- Handled high-pressure situations with composure, while still providing excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming environment, assuring a positive guest experience and adhering to WHS standards.
- Interacted with approx. 50-75 customers daily solving 95% of their concerns.
Freelance Graphic Designer
Multicultural Leadership Initiative
08.2022 - 10.2022
- Managed digital projects from initial concept through final implementation and live monitoring.
- Collaborated closely with event organisers to produce visually appealing digital assets that captured audience attention.
- Thorough back and forth communication with client to ensure optimal satisfaction
Social Media Assistant/Waitress
59 Grill
08.2017 - 10.2019
- Developed more interactive, visually appealing and engaging menus/posters.
- Co-managed Facebook and Instagram content to keep brand messages consistent.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Waitress
Mr Ho's Chinese Restaurant
10.2015 - 05.2018
- Professionally answered queries in relation to the menu and recommended specials.
- Successful training of all new staff members.
- Handling of till and cash bills.
Education
Attended - Business
University of Wollongong
Wollongong, NSWHigh School Certificate -
Magdalene Catholic High School
Smeaton Grange12.2019
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Time Management
- Upselling
- Enthusiastic
- Works well under pressure
- Quick learner
- Confidence
- Attention to Detail
volunteer work
- Tutoring special needs: Assisted children diagnosed with autism in schooling.
- Carrington Nursing Home
- Meals on Wheels
Timeline
Freelance Graphic Designer
Multicultural Leadership Initiative
08.2022 - 10.2022
Social Media Assistant/Waitress
59 Grill
08.2017 - 10.2019
Waitress/Crew Trainer
Mount Annan Chinese
04.2016 - Current
Waitress
Mr Ho's Chinese Restaurant
10.2015 - 05.2018
Attended - Business
University of Wollongong
High School Certificate -
Magdalene Catholic High School
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